Harman-Kardon DVD 27 owner manual Troubleshooting Guide, Symptom Possible Cause Solution

TROUBLESHOOTING GUIDE

TROUBLESHOOTING GUIDE

SYMPTOM		POSSIBLE CAUSE	SOLUTION
Unit does not turn on		• No AC power	• Check AC power plug and make certain any switched
			outlet is turned on.
Disc does not play		• Disc loaded improperly	• Load disc label-side up; align the disc with the guides and place
			it in its proper position.
		• Incorrect disc type	• Check to see that disc is CD, CD-R, CD-RW, VCD, MP3, WMA, JPEG,
			DVD-R, DVD-RW, DVD+R, DVD+RW (standard conforming) or
			DVD-Video; other types will not play.
		• Invalid Region Code	• Use Region 1 or Open Region (0) disc only.
		• Rating is above parental preset	• Enter password to override or change rating settings (see page 18).
No picture		• Intermittent connections	• Check all video connections.
		• Wrong input	• Check input selection of TV or receiver.
		• Progressive Scan output selected	• Use Progressive Scan mode only with compatible TV. If needed, press the
			Progressive Scan/Interlaced Button Hto toggle to the correct mode.
		• Video Off feature active	• Press Video Off Button Fto reactivate video circuitry (see page 27).
No sound		• Intermittent connections	• Check all audio connections.
		• Incorrect digital audio selection	• Check digital audio settings.
		• DVD disc is in fast or slow mode	• There is no audio playback on DVD discs during fast or slow modes.
		• Surround receiver not compatible	• Use analog audio outputs.
		with 96kHz PCM audio
Picture is distorted or jumps during		• MPEG-2 decoding	• It is a normal artifact of DVD playback for pictures to jump or show
fast forward or reverse play			some distortion during rapid play.
Some remote buttons do not operate		• Function not permitted at this time	• With most discs, some functions are not permitted at certain
during DVD play; prohibited symbol			times (e.g., Track Skip) or at all (e.g., direct audio track selection).
appears (see below)
The OSD menu is in a foreign language		• Incorrect OSD language	• Change the display language selection (see page 20).
The	symbol appears	• Requested function not available at	• Certain functions may be disabled by the DVD itself during
		this time	passages of a disc.

Picture is displayed in the wrong aspect ratio

•Incorrect match of aspect ratio settings to disc

• Change aspect ratio settings (see page 20).

Remote control inoperative	• Weak batteries	• Change both batteries.
	• Sensor is blocked	• Clear path to sensor or use optional outboard remote sensor.
Disc will not copy to VCR	• Copy protection	• Many DVDs are encoded with copy protection to prevent
		copying to VCR.

Password not accepted.	• Incorrect password being used or
	password has been forgotten.

•Stop play of disc. Press and hold the Clear Button 3until the display blinks. This resets the password and all settings to their defaults.

34 TROUBLESHOOTING GUIDE