TROUBLESHOOTING
Refer to the following instructions to check and correct any failure before contacting service personnel.
SYMPTOM |
| POSSIBLE CAUSE |
Scale does not turn on | 1. | Dead Battery |
| 2. | Faulty electrical outlet |
| 3. | Bad power supply |
Questionable weight or | 1. | External object |
the scale does not zero |
| interfering with the scale |
| 2. | The display did not show |
|
| ”0.0” before weighing |
| 3. | Scale is not placed on a |
|
| level floor |
| 4. | Scale is out of calibration |
| 5. | Improper Tare |
Weighing is performed but | The patient is not sitting still |
the display shows “weigh” |
|
and “reweigh” every few |
|
seconds; the weighing |
|
process takes too long and |
|
no weight is displayed. |
|
The display shows | The load on the scale |
“Overload” message | exceeds the capacity |
| (1000 lbs/450 kgs) |
The display shows | The batteries are empty |
“LOW BAT” message |
|
The display shows | There is a problem with one |
“Load Cell Error” message | or more load cells or the load |
| cell cable is disconnected. |
CORRECTIVE ACTION
1.Replace batteries
2.Use a different outlet
3.Replace adapter
1.Remove interfering object from the scale
2.Ask the patient to get off the scale, zero the scale and begin weighing process again
3.Place the scale on a level floor and begin weighing process again
4.Check weight with known weight value
5.Place the item to be tared on the scale. Press REWEIGH. Once the weight of the item is displayed, press TARE. Place the patient and the tared item back on the scale. Press REWEIGH again.
Ask the patient to be still or you can change to live weight setting
Remove the excess weight and use the scale according to its limits
Replace batteries according to instructions
Check load cell cable connection at the display and platform assembly ports. If the problem is not corrected, refer to qualified service personnel to replace the defective load cell
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