11 Troubleshooting

A. Diagnostics and Problem Solving

I can’t get a good fire going. What am I doing wrong?

Diagnostic Questions

Possible Causes of Condition

Solutions

Is the damper open?

• No draft

Open damper.

 

 

 

 

Is there enough paper/starter?

•

Insufficient heat to ignite kindling

Use more paper/starter.

 

 

 

 

Is there enough kindling?

•

Insufficient heat to ignite fuel

Use more dry kindling.

Is the kindling dry?

 

 

 

 

 

 

Is there enough or too much

• Insufficient heat to establish draft

Use small split wood that is well seasoned (split, covered on

wood? Is it too large? Is it dry

 

 

top at least 6 months, preferably a year).

•

Insufficient air passage

enough?

 

 

 

 

•

Insufficient surface area

 

 

 

 

• Ignition temperature high due to moisture

 

 

 

 

Are there adequate air spaces

• Insufficient combustion air and exposed

Arrange kindling and wood for air movement.

between fuel pieces?

 

surface area

 

 

 

 

Is the chimney pre-warmed?

• Exposed, cold chimney down drafting

Use lighted rolled newspaper at throat or flue opening to

 

 

 

start upward movement.

 

 

 

Does the kindling, wood not

• Condition, amount, arrangement of kindling

Use more, drier, well-spaced kindling and fuel.

ignite?

 

and fuel

 

 

 

 

Does the kindling ignite, but the

• Amount of kindling

Use more kindling; use smaller, dry wood.

fuel doesn’t?

•

Condition of fuel

 

 

 

 

 

 

Does the fuel ignite, but not burn

• Condition of fuel

Use well-seasoned wood and sufficient amount; turn

well?

• Draft problem

exhaust fans off; open window slightly. Perform Simplified

 

House Pressure Test.

 

 

 

 

 

 

 

I don’t get enough/any heat from the fireplace. What can I do about it?

Diagnostic Questions

Possible Causes of Condition

Solutions

 

How much wood is used for fire?

• Insufficient fuel

Make larger fires.

 

 

 

 

How well seasoned is the wood?

• Condition of fuel

Burn seasoned wood: covered on top, split and stacked for

 

 

9 months to 2 years.

 

 

 

 

How much heat output do you

• Unrealistic expectations

Explanation of decorative nature of fireplace; suggestion of

expect?

 

approved fireplace insert.

 

 

 

 

The fireplace burns the wood too fast. What can I do?

Diagnostic Questions

Possible Causes of Condition

Solutions

 

Do you have glass doors?

•

Need to slow air intake

Add glass doors.

 

 

 

 

 

What is the condition of the

•

Extremely dry wood

Mix in less seasoned wood after fire established.

wood?

 

 

 

 

 

 

 

 

 

Outdoor Lifestyles by Hearth & Home Technologies Inc. • 4070-300 Rev C • 4/11

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Hearth and Home Technologies CASTLEWOOD 42 owner manual Troubleshooting, Diagnostics and Problem Solving
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CASTLEWOOD 42 specifications

Hearth and Home Technologies has consistently been at the forefront of innovative fireplace solutions, and the CASTLEWOOD 42 is no exception. This exquisite linear gas fireplace is a perfect blend of modern design and advanced technology, making it a sought-after choice for homeowners looking to elevate their living spaces.

One of the standout features of the CASTLEWOOD 42 is its impressive 42-inch width, which allows it to serve as a stunning focal point in both contemporary and traditional interiors. The fireplace is designed with a sleek, clean appearance, featuring large viewing glass and a minimalist frame that creates an unobstructed view of the mesmerizing flames. With its flush-mount design, the CASTLEWOOD 42 can be easily incorporated into a variety of wall configurations, making it versatile enough for any room.

The CASTLEWOOD 42 is powered by advanced Direct Vent technology, ensuring efficient and safe operation. This system allows for the expulsion of combustion gases outside the home, while simultaneously drawing in fresh air for combustion. As a result, the fireplace operates cleanly, providing warmth without compromising indoor air quality. Additionally, the unit is designed to produce up to 30,000 BTUs, delivering sufficient heat to keep spaces cozy during chilly weather.

One of the most impressive aspects of the CASTLEWOOD 42 is its customizable options. Homeowners can choose from a variety of decorative media, such as glass rocks, driftwood, or ceramic logs, to personalize the fireplace and match their decor. The included LED accent lighting enhances the ambience by providing a soft glow that highlights the decorative elements, creating a warm and inviting atmosphere.

Remote control capability is another notable feature of the CASTLEWOOD 42, allowing users to effortlessly adjust the flame height and heat output from the comfort of their couch. Add-on options such as wall-mounted control panels or smartphone integration elevate convenience, ensuring that comfort is just a click away.

The CASTLEWOOD 42 not only excels in aesthetics and functionality but also adheres to high safety standards. With features like tempered glass and a secure venting system, it ensures peace of mind for families. Overall, the Hearth and Home Technologies CASTLEWOOD 42 stands as a testament to quality craftsmanship and innovative design, making it a brilliant addition to any home. Its combination of style, efficiency, and technology proves that fireplaces can be both functional and beautiful.
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