Manuals / Hearth and Home Technologies / Household Appliance / Indoor Fireplace

Hearth and Home Technologies CF550EV warranty Troubleshooting, Issues Possible Causes Solutions

Models: CF550EV CF750E (120V) CF550E CF750EV (208/240V)

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Hearth & Home Technologies Inc. 800 W.

 

 

 

 

Jefferson, Lake City, MN 55041.

 

 

 

 

 

 

 

 

 

 

 

 

K. TROUBLESHOOTING

 

 

 

 

 

 

Issues

Possible Causes

Solutions:

 

 

 

 

 

 

 

 

 

Appliance doesn't turn on with flame

1.

Main power switch is off.

1.

Turn the main power switch to the "ON" position.

 

switch, remote transmitter or wall

2.

Circuit breaker tripped.

2.

May need to put the appliance on a dedicated service or

 

switch.

 

 

 

reduce the number of appliances on the ciruit.

 

 

3.

Unplugged from wall outlet.

3.

Plug cord into outlet.

 

 

4.

Loose wiring.

4.

Check all wiring for loose connections.

 

 

 

 

 

 

 

Appliance is on but no flame or low

1.

The bulbs are burned out.

1.

Replace the bulbs.

 

flame intensity.

2.

Loose wiring.

2.

Check all wiring for loose connections.

 

 

 

 

 

 

 

Flames are frozen.

1.

Loose wiring.

1.

Check all wiring for loose connections.

 

 

2.

Flame element is not attached to motor.

2.

Reattach the flame element to the motor.

 

 

3.

Motor is defective.

3.

Replace the motor.

 

 

 

 

 

 

 

Excessive noise in lower portion of

1.

Flame element isn't seated properly.

1.

Reinstall the flame element.

 

the appliance.

2.

Motor is defective.

2.

Replace the motor.

 

 

 

 

 

 

 

Turn the heater switch on or off and

 

Operating the heater's system defaults to

 

Turn the flame switch, remote transmitter or wall switch to the

 

the appliance shuts off.

 

the flame switch setting.

 

"ON" position.

 

 

 

 

 

 

 

Heater doesn't come on.

1.

Heater switch is off.

1.

Turn heater switch on.

 

 

2.

Thermostat is set too low.

2.

Turn the thermostat knob clockwise until you hear a "click".

 

 

3.

Heater system is overheated.

3.

The heater is protected by a thermal cutout switch. Shut off

 

 

 

 

 

all appliance switches on the dashboard, including the main

 

 

 

 

 

power switch. Wait 5 minutes, then turn the appliance on.

 

 

4.

Loose wiring.

4.

Check all wiring for loose connections.

 

 

 

 

 

 

 

Fan runs but no heat is put out.

1.

Loose wiring.

1.

Check all wiring for loose connections.

 

 

2.

Bad heating element.

2.

Replace the heating system.

 

 

 

 

 

 

 

Heater element is on but fan doesn't

1.

Loose wiring.

1.

Check all wiring for loose connections.

 

run.

2.

Fan is defective.

2.

Replace the heating system.

 

 

 

 

 

 

 

The heater doesn't turn off.

 

Thermostat is set too high.

 

Turn the thermostat knob counter-clockwise until you hear a

 

 

 

 

 

"click".

 

 

 

 

 

 

 

Excessive noise in upper portion of

1.

Build up of dirt on the fans.

1.

Clean all fans.

 

the appliance.

2.

Heater fan is defective.

2.

Replace the heater system.

 

 

 

 

 

 

 

Remote control doesn't work.

1.

Main power switch is off.

1.

Turn the main power switch on.

 

 

2.

Remote is out of range.

2.

Move remote closer to the appliance.

 

 

3.

Low batteries.

3.

Replace the batteries.

 

 

4.

Lost initialization.

4.

Reinitialize remote.

 

 

 

 

 

 

 

Wall switch doesn't work.

1.

Main power switch is off.

1.

Turn the main power switch on.

 

 

2.

Loose wiring.

2.

Check all wiring for loose connections.

 

 

3.

Wall switch is defective.

3.

Replace the wall switch.

 

 

 

 

 

 

 

Odor.

 

The heater may emit a slight, harmless

 

 

 

 

 

odor when first used. This is a normal

 

 

 

 

 

condition caused by initial heating of the

 

 

 

 

 

internal parts and will not occur again.

 

 

 

 

 

 

 

 

 

10/03 4030-239 Rev G

CRESTFIRE SERIES ELECTRIC FIREPLACE

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Hearth and Home Technologies CF550EV, CF750EV (208/240V), CF750E (120V) Troubleshooting, Issues Possible Causes Solutions
Page 15 Page 17

CF550EV, CF750E (120V), CF550E, CF750EV (208/240V) specifications

Hearth and Home Technologies has established itself as a leader in providing innovative heating solutions that combine efficiency, style, and functionality. The CF750EV (208/240V), CF550E, CF750E (120V), and CF550EV are among their latest electric fireplace offerings, designed to cater to various needs and preferences.

The CF750EV is a robust model that operates on 208/240V, featuring an impressive heat output while maintaining energy efficiency. This model is equipped with advanced technology, allowing users to customize their heating experience. It boasts a realistic flame presentation, adjustable flame intensity, and a user-friendly LED display, making it an aesthetically pleasing addition to any space. The CF750EV also includes a built-in thermostat and a remote control, offering convenience and control at your fingertips.

The CF550E is designed for those seeking a compact solution without compromising on performance. This electric fireplace operates effectively at 120V, making it suitable for spaces where electrical capacity may be limited. Its sleek design allows for easy installation in various room configurations, and it provides an inviting ambiance while efficiently warming the area.

In contrast, the CF750E is another 120V model that stands out for its higher heat output compared to the CF550E. This fireplace also features adjustable flame effects, enhancing its visual appeal. The unit’s clean lines and modern design make it a versatile choice for contemporary homes. The CF750E is also integrated with safety features such as overheating protection, ensuring peace of mind during use.

Lastly, the CF550EV model combines the best of both worlds with its advanced electric technology and fireplace aesthetics. This unit is designed to complement any décor while providing warmth and a cozy atmosphere. The CF550EV includes customizable heat settings and a realistic flame effect, making it suitable for year-round use, regardless of the season.

Collectively, these models from Hearth and Home Technologies embody the perfect blend of technology, design, and functionality. They cater to various needs, whether you are looking for a powerful heating solution or a stylish accent piece for your living space. With their emphasis on efficiency and modern features, these electric fireplaces stand as a testament to the brand’s commitment to quality and innovation in home heating solutions.