Frequently Asked Questions/Troubleshooting

Symptom

Possible Cause

Corrective Action

 

Batteries

Verify batteries are functional and installed correctly.

 

 

 

 

Remote control is in Child

Disengage Child Lock mode.

Remote control will not transmit

Lock mode

 

 

Buttons not being pressed

Press button firmly for one to two seconds to ensure transmis-

 

firmly

sion to module.

 

Control module is not in

Ensure module switch is set to REMOTE.

 

“REMOTE” mode

 

 

 

Control module and remote

The control module will beep when it successfully receives a

Control module will not take

control are not programmed

command. If it does not beep, clear module memory and repro-

to each other

gram the remote control.

commands from remote control

Control module is un-

If the transmission indicator comes on when power button is

 

 

plugged. In case of power

pressed, verify that the control module is plugged in the fire-

 

outage, backup batteries

place junction cord located in the controls area. Also verify that

 

are depleted or missing

the batteries are installed in the battery pack.

Fan does not turn on when fireplace

Built in time delay

The fireplace must run for seven minutes in order for the fan

is started

to engage.

 

Fan does not turn off when fireplace

Built in time delay

The fan will run for twelve minutes after the fireplace is turned off.

turned off

 

 

Fireplace shuts down after extended

 

The fireplace will automatically shut down after nine hours of

Built-in timer

continuous operation if it does not receive a command from

periods

 

the remote.

 

 

 

 

 

 

 

The fireplace cannot be turned off by remote if an external

 

External wired wall switch

wired switch is installed and in the ON position. Turn external

Fireplace is on but will not shut off

 

wall switch to OFF.

with the remote control

Remote control or control

At control module, turn off fireplace by sliding the ON/OFF/

 

REMOTE switch to OFF. Warning! Risk of Burns! Fireplace is

 

module failure

 

hot. Use caution when accessing module.

 

 

 

 

 

52

Heat & Glo • XLR-PLUS-N-AU, XLR-PLUS-PB-AU2264-900 Rev. M • 7/12

Page 52
Image 52
Heat & Glo LifeStyle XLR-PLUS-PB-AU Frequently Asked Questions/Troubleshooting, Symptom Possible Cause Corrective Action

XLR-PLUS-N-AU, XLR-PLUS-PB-AU specifications

The Heat & Glo LifeStyle XLR-PLUS-PB-AU and XLR-PLUS-N-AU are modern gas fireplaces designed to provide both comfort and aesthetic appeal to your home. These models exemplify innovative design, advanced technology, and user-friendly features that make them ideal for any living space.

One of the standout features of the XLR-PLUS series is its elegant linear design, which offers a contemporary aesthetic suitable for various interior styles. The fireplaces are available in multiple sizes, ensuring they can fit into a wide range of spaces, whether in a cozy den or a spacious open-concept living area. The sleek appearance is complemented by a variety of front options, allowing homeowners to customize their fireplace to match personal tastes and home décor.

The heating technology in the XLR-PLUS fireplaces is another key highlight. Equipped with advanced gas burner systems, these units deliver efficient heating performance, making them an excellent choice for year-round use. The adjustable flame height feature not only enhances ambiance but also allows users to customize the heat output based on their needs. This flexibility contributes to energy savings, as users can efficiently manage their heating preferences.

Notably, the XLR-PLUS models incorporate the IntelliFire® Ignition System, a state-of-the-art technology that ensures reliable lighting and easy operation. This system simplifies the ignition process, allowing users to start their fireplace with the push of a button. Furthermore, the fireplaces come with a remote control that provides added convenience, enabling users to adjust settings from the comfort of their seat.

Safety is a top priority with the Heat & Glo LifeStyle series. These fireplaces feature a built-in safety shut-off mechanism that automatically turns off the unit if it detects any issues, offering peace of mind for users. Additionally, the glass front is designed to remain cool to the touch, reducing the risk of burns, making them a family-friendly option.

In terms of installation, both the XLR-PLUS-PB-AU and XLR-PLUS-N-AU models are designed with versatility in mind. They can be installed in various configurations, including built-in, wall-mounted, or as part of a custom cabinetry project. This adaptability allows homeowners to seamlessly integrate the fireplace into their space.

In summary, the Heat & Glo LifeStyle XLR-PLUS-PB-AU and XLR-PLUS-N-AU fireplaces combine cutting-edge technology, customizable design, and reliable performance. With features that prioritize both safety and user experience, these models are perfect for those looking to enhance their living spaces with warmth and style.