Appendix

Troubleshooting

Before calling a service technician, please check the following table for a possible cause of the problem and some solutions.

Problem

Solution

 

 

 

 

TV will not turn on

Make sure the

power cord is plugged in, then press POWER.

The remote control batteries may be dead. Replace the batteries.

 

 

 

No picture, no sound

Check the antenna/cable connections.

 

 

No sound, picture OK

The sound may be muted. Press VOL+.

The station may have broadcast difficulties. Try another channel.

 

 

 

Poor sound, picture OK

The station may have broadcast difficulties. Try another channel

 

 

Poor picture, sound OK

Check the antenna connections.

The station may have broadcast difficulties. Try another channel.

 

Adjust the picture from the menu.

 

 

Poor reception of broadcast channels

The station may have broadcast difficulties. Try another channel.

Check the antenna connections.

 

If you are using a VCR, make sure the TV/AV button is set correctly.

 

 

Unable to select a certain channel

The channel may be deleted with the Add/Del feature.

 

 

Multiple images

The station may have broadcast difficulties. Try another channel.

Use a highly directional outdoor antenna.

 

 

 

 

The station may have broadcast difficulties. Try another channel.

Poor color or no color

Adjust the TINT and COLOR in the menu.

If you change the direction of the TV while it is turned on, the

 

 

picture could suffer from color shading. If so, turn off the TV and

 

allow it to cool down for several hours before turning it on again.

 

 

 

 

Check to see if the TV/AV mode is properly set.

The remote control does not operate

There may be an obstruction between the remote control and the

remote control sensor.

 

 

The remote control batteries may be dead. Replace the batteries.

 

 

 

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Hisense Group TC14FS68 owner manual Troubleshooting, Problem Solution