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Hitachi 9900 V Series 5.2 Calling the Hitachi Data Systems Technical Support Center

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PRELIMINARY RELEASE

Hitachi Lightning 9900™ V Series LUN Expansion and Virtual LVI/LUN User’s Guide 47

5.2 Calling the Hitachi Data Systems Technical Support Center

If you need to call the Hitachi Data Systems Technical Support Center, be sure to provide as

much information about the problem as possible. Include the circumstances surrounding the

error or failure, the 9900V Remote Console configuration information saved in the floppy

diskette(s) by the FD Dump Tool, the exact content of any messages displayed on the

Remote Console, and the severity levels and reference codes displayed on the Status tab of

the Remote Console Main panel. The worldwide Hitachi Data Systems Technical Support

Centers are:

 Hitachi Data Systems North America/Latin America

San Diego, California, USA

1-800-348-4357

 Hitachi Data Systems Europe

Contact Hitachi Data Systems Local Support

 Hitachi Data Systems Asia Pacific

North Ryde, Australia

011-61-2-9325-3300

Contents

Main Page 2002 Hitachi Data Systems Corporation, ALL RIGHTS RESERVED Trademarks Notice of Export Controls Document Revision Level Source Documents for This Revision Referenced Documents Page Preface Microcode Level COMMENTS Thank you! Page Contents List of Figures List of Tables Page Chapter 1 Overview of LUN Expansion and Virtual LVI/LUN 1.1 Overview of LUSE Operations PRELIMINARY RELEASE 2 Chapter 1 Overview of LUN Expansion and Virtual LVI/LUN Table 1.1 LUSE Specifications Note: Virtual LVI/LUN is not applicable to OPEN-L. Table 1.2 VLL LUSE Specifications Page 1.2 Overview of Virtual LVI/LUN 1.2.1 Virtual LVI/LUN Parameters Page Page Page Page 1.2.2 Virtual LVI/LUN Size Calculation 1.2.3 SSID Requirements) Chapter 2 Preparing To Use LUN Expansion or Virtual LVI/LUN 2.1 Set Up the 9900V Subsystem and Remote Console PC(s) 2.2 Launch LUN Expansion or Virtual LVI/LUN Page 2.3 Changing to Modify Mode Page Page Page Page Page 3.2 LUSE Operations 3.2.1 Creating a LUSE Volume 3.2.1.1 Creating a LUSE Volume From the LDEV Operation Detail Page 3.2.1.2 Creating a LUSE Volume From the LDEV Table Page 3.2.2 Releasing a LUSE Volume Page Page Page Page Page Page Page Page 4.2 Virtual LVI/LUN Operations 4.2.1 Converting Logical Volumes to Space Page Page 4.2.2 Creating VLL volumes Page Page Page Page 4.2.3 Deleting a VLL volume 4.2.4 Initializing a Virtual LVI/LUN Volume Page Page Page Page Chapter 5 Troubleshooting 5.1 Troubleshooting PRELIMINARY RELEASE 46 Chapter 5 Troubleshooting Table 5.1 General Error Conditions 5.2 Calling the Hitachi Data Systems Technical Support Center Page Glossary, Acronyms, and Abbreviations