Chapter 6 – Care and Service InformationMaintenance

Make sure that the power cables are removed from the back of the Sound Bar before cleaning. Do not use volatile solvent (such as toluene, rosin and alcohol) to clean the Sound Bar. Solvents may damage the Sound Bar finish and grill cloth.

Cleaning the Housing and Remote Control

Use a soft, lint-free cloth for cleaning.

Do not allow liquid to penetrate into the cabinet.

Troubleshooting Guide
ProblemSolution

 

 

 

Press the Power button on the top of the Sound Bar or on the remote

 

control.

 

Make sure the DC plug is securely connected to the 24VDC input on

No power

the back of the Sound Bar.

Make sure the power cord is securely connected to the power adapter.

 

 

Make sure the power LED on the power adapters are glowing green.

 

Verify the wall AC outlet is working by plugging in another electrical

 

device.

 

Press MUTE on the remote control to make sure the Sound Bar is not

 

muted.

No sound

Press the Volume + (Up) button on the top of the Sound Bar or on the

remote control.

 

 

Press INPUT on the top of the Sound Bar or D1/D2, L1/L2 on the

 

remote control to select an active input source.

 

 

No sound with

If the data contains an unsupported format or there is an error in the

data stream. Select a supported format such as AC3 or PCM from the

Optical Digital Input

Source Device’s settings menu.

 

 

 

Buzzing or Humming

Make sure that both ends of the audio cables are connected securely.

Test on an alternate source device or replace the audio cable.

 

Test the device and cable on an alternate input on the Sound Bar.

 

 

Our trained support personnel can often resolve the problem over the phone.

For more information on warranty service, or repair after the warranty period, please contact Customer Support at the phone numbers shown on the next page.

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