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Make sure that the power cables are removed from the back of the Sound Bar before cleaning. Do not use volatile solvent (such as toluene, rosin and alcohol) to clean the Sound Bar. Solvents may damage the Sound Bar finish and grill cloth.
Cleaning the Housing and Remote ControlUse a soft,
Do not allow liquid to penetrate into the cabinet.
Troubleshooting GuideProblem | Solution | |
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| |
| • Press the Power button on the top of the Sound Bar or on the remote | |
| control. | |
| • Make sure the DC plug is securely connected to the 24VDC input on | |
No power | the back of the Sound Bar. | |
• Make sure the power cord is securely connected to the power adapter. | ||
| ||
| • Make sure the power LED on the power adapters are glowing green. | |
| • Verify the wall AC outlet is working by plugging in another electrical | |
| device. | |
| • Press MUTE on the remote control to make sure the Sound Bar is not | |
| muted. | |
No sound | • Press the Volume + (Up) button on the top of the Sound Bar or on the | |
remote control. | ||
| ||
| • Press INPUT on the top of the Sound Bar or D1/D2, L1/L2 on the | |
| remote control to select an active input source. | |
|
| |
No sound with | • If the data contains an unsupported format or there is an error in the | |
data stream. Select a supported format such as AC3 or PCM from the | ||
Optical Digital Input | ||
Source Device’s settings menu. | ||
| ||
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| |
Buzzing or Humming | • Make sure that both ends of the audio cables are connected securely. | |
• Test on an alternate source device or replace the audio cable. | ||
| • Test the device and cable on an alternate input on the Sound Bar. | |
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Our trained support personnel can often resolve the problem over the phone.
For more information on warranty service, or repair after the warranty period, please contact Customer Support at the phone numbers shown on the next page.
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