Hitachi P50A402, P42A202 Troubleshooting, Symptom and Checklist, Hdmi Issues

Troubleshooting

Symptom and Checklist

SYMPTOM		CHECKLIST		PAGES
No picture - no sound		• Check the Indicating lamp status (Off, Red, Blue or Orange).	9, 12,
		• Check the connection of the power cord and/or other cables.	14~17
		• Check if the power of the unit or external equipment is ON.
		• Check if the correct mode is selected.
		• Check if the unit is in “Standby mode” or “Power Save mode”.
		• Adjust the values in “Video menu” and “Audio menu”.
Multiple images-normal sound		• Check the connections to external equipment.	14~17
Intermittent interference		• Check if the source of interference is shielded correctly.	44
		• Move these kinds of electrical devices away from the unit.
Normal picture, but no sound		• Check the volume level.	11,
		• Check if the MUTE button has been pressed or not.	14~17
		• Check the connections to external equipment.	19, 32
		• Try next/other Audio Language.
No picture - normal sound		• Check the value level of “Brightness” and “Contrast” in “Video Menu”.	28, 30
The remote control does not work.		• Check if the batteries are installed correctly.	6, 9
		• The batteries might be exhausted. Replace them with new ones.
		• Remove all obstructions from in front of the sensor window on the unit.
		• Check if the buttons on the control panel are working.
The buttons on both the remote control and		• Unplug and connect the power cord again.	7, 42
control panel do not work.
Normal picture but no color-normal sound		• Check the connections to external equipment.	14~17
No picture		• Check if the power cord is plugged into the socket securely.	7, 9
The Indicating lamp → Off		• Check if the main power is on.
No picture		• Check if all the cables to external equipment are connected correctly and securely.	9,
The Indicating lamp → Orange		• Check if the power to the external equipment is ON.	14~17
It means that the unit is in “Power Save		• Refer to “Power Save Mode” and “When the Following Messages Appears on the	42
mode”.		Screen”.
No picture		• Check if the signal cable is connected correctly and securely.	12, 14~17,
The indicating lamp → Blue		• Adjust the level of Brightness and Contrast lower.	28, 30
Some screen display aspects cannot be		• Check the signal status by pressing the INFO button on the remote control. The available	11, 19
switched in.		screen display aspect is different depending on the current signal status.	58
No power		• Check or ensure Power switch is on.	9, 12
		• Normally, if Power switch is On, the Stand By LED will be lit.
Turns Off by itself		• Check or ensure Timer settings are not activated.	11, 19, 37
Turns On by itself		• Check or ensure Timer settings are not activated.	11, 19, 37
		• Check if either HDMI-CEC or Auto-Link features are not activated.	40, 41
Picture may “block” or freeze when watching		• Check signal strength and noise levels under ”Signal Strength Meter”.	33
a digital channel.
Only some buttons work on remote control		• Try pressing the TV button to ensure the remote is in TV mode before pressing	6, 11, 18
		commands. Remember, your remote control can control other devices, besides your TV,
		it is a universal remote control. If problem remains, please try a new set of batteries.
HDMI Issues
SYMPTOM	CHECKLIST			PAGES
No picture - no sound	• Make sure you have selected the correct HDMI input. Toggle through them while HDMI			14, 15, 17,
		device is ON or during playback.		21
	• Unplug and re-plug HDMI connection while TV and HDMI source device are powered on.
	• Turn TV and HDMI device off. Turn TV on first and then HDMI device second.
Error notice comes to screen	• Try pressing “exit” on HDMI device remote control and then on TV remote to find source of			9, 11
		the error OSD. If error persist or comes back even after pressing exit, try alternate HDMI		14, 17
		input on TV.
	• Unplug and re-plug HDMI connection while TV and HDMI source device are powered on.
	• Turn TV and HDMI device off. Turn TV on first and then HDMI device second.
Normal picture, but no sound	• Check HDMI Audio settings under the HDMI device menu (of the HDMI source device). In
		order to get sound on TV, HDMI output must be set to PCM option.
No sound from TV Optical Out when using	• Change Digital Output selection.			32
HDMI devices	• As an option, use audio optical output from HDMI source device directly to separate Audio
		Amplifier.
Picture flickers during channel change w/	• This is normal operation from the source switching delay itself. It’s not an indicator of a TV
using HDMI Set Top Boxes		malfunction.
Picture is blurry or fuzzy	• If HDMI source is HD capable, ensure it’s output is set to 1080i or 720p under HDMI device
		menu (of the HDMI source device).

USEFUL INFORMATION

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