5.WARRANTY SERVICE
OWNER SATISFACTION
Your satisfaction and good will are important to your dealer and to us. All Honda warranty details are explained in the Distributor’s Limited Warranty. Normally any problems concerning the product will be handled by your dealer’s service department. If you have a warranty problemthat has not been handled to your satisfaction, we suggest you take the following action:
Discuss your problem with a member of the dealership management. Often complaints can be quickly resolved at that level. Ifthe problem has already been reviewedwith the Service Manager, contact the owner of the dealership or the General Manager.
If your problem still has not been resolved to your satisfaction, contact the Power Equipment Customer Service Department of American Honda Motor Co., Inc.
American Honda Motor Co., Inc.
Power Equipment Customer Service Department
4475 River Green Pkwy.
Duluth, Georgia 30136
Telephone: (404) 497-6400
We will need the following informationto assist you:
-Your name, address, and telephone number
-Product model and serial number
-Date of purchase
-Dealer name and address
-Nature of problem
After reviewing all the facts involved, you will be advised of what action can be taken. Please bear in mind that your problem will likely be resolved at the dealership, using the dealer’s facilities, equipment, and personnel, so it is very important that your initial contact be with the dealer.
Your purchaseof a Honda product is greatly appreciated by bothyour dealer and American Honda Motor Co., Inc. We want to assist you in every way possible to assure your satisfaction with your purchase.
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