13. WARRANTY SERVICE Owner Satisfaction
Your satisfaction and goodwill are important to your dealer and to us. All
Honda warranty details are explained in the Distributor’s Limited Warran-
ty. Normally, any problems concerning the product will be handled by your
dealer’s service department. If you have a warranty problem that has not
been handled to your satisfaction, we suggest you take the following
action:
l Discuss your problem with a member of dealership managemert. Often
complaints can be quickly resolved at that level. If the problem has
already been reviewed with the Service Manager, contact the owner of
the dealership or the General Manager.
l If your problem still has not been resolved to your satisfaction, contact
the Power Equipment Division of American Honda Motor Co., Inc.
American Honda Motor Co., Inc.
Power Equipment Customer Service Department
P.O. Box 100021
Duluth, Georgia 30136-9421
Telephone: (404) 497-6400
We will need the following information in order to assist you:
- Your name, address, and telephone number
- Product model and serial number
- Date of Purchase
- Dealer name and address
- Nature of problem
After reviewing all the facts involved, you will be advised of what action
can be taken. Please bear in mind that your problem will likely be resolved
at the dealership, using the dealer’s facilities, equipment, and personnel,
so it is very important that your initial contact be with the dealer.
Your purchase of a Honda product is greatly appreciated by both your
dealer and American Honda Motor Co., Inc. We want to assist you in every
way possible to assure your complete satisfaction with your purchase.