Troubleshooting Guide

The following troubleshooting guide is for reference purposes only. Contact a customer service representative or technical support representative to preserve the limited warranty terms. See page 61 for contact information.

All Interfaces

 

Symptoms

Possible Causes

Solution

 

 

No power is being

Check transformer, outlet, and

 

 

supplied to the

power strip. Make sure the cable

 

No LEDs, beep

imager.

is plugged into the imager.

 

 

 

 

or illumination

No power is being

Some host systems cannot supply

 

 

 

 

enough current to power the

 

 

supplied to the

 

 

MS7580. A power supply may be

 

 

imager from the host.

 

 

required.

 

 

 

 

 

 

 

 

 

 

 

 

 

There has been a

Contact a customer service

 

 

imager configuration

representative, if the imager will

 

Long Razz tone

failure.

not hold the saved configuration.

 

 

 

 

on power up

 

 

 

 

 

 

 

 

There has been a

Contact a customer service

 

 

representative, if the imager will

 

 

diagnostic failure.

 

 

not function.

 

 

 

 

 

 

 

 

 

 

 

 

Long Razz tone

There was a failure

Re-try to configure the imager.

 

when exiting

Contact a customer service

 

saving the new

 

configuration

representative if the imager will not

 

configuration.

 

mode

hold the saved configuration.

 

 

 

 

 

 

 

 

 

 

 

Long Razz tone

There is a scanning

Contact a customer service

 

mechanism failure.

representative.

 

 

 

 

 

 

 

 

 

 

 

Short Razz tone

An invalid bar code

Scan a valid bar code or quit

 

in configuration

 

has been scanned.

configuration mode.

 

mode

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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