Hoover FloorMATETM The Hard Floor Cleaner owner manual If you have a problem, Service

5. If you have a problem

If a minor problem occurs, it usually can be solved quite easily when the cause is found by using the check list below.

Problem: Machine won’t run

Possible cause

Possible solution

•Not firmly plugged in

•Plug unit in firmly.

•No voltage in wall plug

•Check fuse or breaker.

•Blown fuse/tripped breaker

•Replace fuse/reset breaker.

Problem: Low suction

Possible cause

Possible solution

•Recovery tank full/automatic shutoff engaged

•Remove and empty recovery tank.

•Filter or filter lid missing or not positioned correctly

•Ensure that filter and filter lid are properly positioned in the recovery tank lid (Fig. 2-22)

•Recovery tank and/or solution tank not positioned properly

•Ensure that both tanks are locked in place.

•Filter is dirty

•Clean filter

•Nozzle not properly positioned

•Ensure nozzle is replaced properly and locked (Figs. 4-8 & 4-9).

Problem: Water puddling behind cleaner

Possible cause

Possible solution

•Excess detergent foaming in tanks

•Use Machine Formula LYSOL® Floor Cleaning Concentrate or Machine Formula OLD ENGLISH® Wood Floor Cleaning Concentrate, it is a low-foam formulation. If using detergent other than LYSOL® brand or OLD ENGLISH® brand, remix cleaning solution using less deter - gent.

•Solution tank not properly installed

•Ensure that tank is installed properly (Fig. 2-15).

•Recovery tank is full

•Empty tank

Problem: Cleaner does not pick up dirty solution

Possible cause

Possible solution

•Cleaner not set for wet operation

•Press wet/dry pedal to “WET” posi - tion.

•Recovery tank not properly installed

•Ensure that recovery tank is installed properly (Fig. 2-20).

•Recovery tank full/automatic shut- off engaged.

•Remove and empty recovery tank.

•Filter or filter lid missing or not properly positioned.

•Ensure recovery tank filter and filter lid are properly installed (Fig. 2-22).

Problem: Cleaner pushes a line of dry debris in front of it

Possible cause

Possible solution

•Cleaner not set for dry operation

•Press wet/dry pedal to “DRY PICK - UP” position.

•Debris is too large to clear squeegee

•Tip nozzle off floor by pushing down on handle.

Problem: Clean solution won’t dis- pense

Possible cause

Possible solution

•Solution tank not firmly in place

•Make sure tank is securely locked in position.

•Solution tank empty

•Refill solution tank.

Problem: Brushes won’t rotate

Possible cause

Possible solution

•Cleaner set for “WET/DRY PICK- UP”

•Move wet control switch down to “WET SCRUB” position (Fig. 2-7).

•Circuit breaker inside cleaner is tripped

•Turn cleaner off, wait one minute, then turn cleaner on again.

Service

To obtain approved HOOVER service and genuine HOOVER parts, locate the near-

est Hoover Factory Service Center or

Authorized Hoover Warranty Service Dealer (Depot) by:

•checking the Yellow Pages under “Vacuum Cleaners - Household” OR -

•checking the list of Factory Service Centers provided with this cleaner OR -

•calling 1-800-944-9200 for an automated referral of authorized service outlet locations (U.S. only) OR -

•checking the Service section of The Hoover Company on-line at www.hoover.com

Do not send your cleaner to The Hoover Company in North Canton for service, this will only result in delay.

If further assistance is needed, contact The Hoover Company Consumer Response Center, North Canton, Ohio 44720 Phone: 1-330-499-9499.

In Canada, contact Hoover Canada, Burlington, Ontario L7R 4A8, Phone: 1-800-263-6376.

Always identify your cleaner by the com- plete model number when requesting information or ordering parts. (The model number appears at the bottom of the back of the cleaner body.)

LYSOL® and OLD ENGLISH® are regis- tered trademarks of Reckitt Benckiser Inc.

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