Hotpoint HM311i Troubleshooting, The appliance won’t work, Check the power supply with another

Models: HM311i

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Troubleshooting.

Troubleshooting.

When checking an appliance you can come across some problems which are a result of improper handling of the appliance and can be easily eliminated.

Run through this checklist before calling your nearest Service office.

The appliance won’t work.

Check the plug is firmly positioned in the wall

 

socket and the power supply is switched on.

 

Check the power supply with another

 

appliance.

 

Check the fuse.

 

 

There has been a power failure.

DO NOT OPEN THE FREEZER DOOR.

 

If power does not return within 16 hours, food

 

should be removed from the freezer and either

 

cooked and eaten within 24 hours or cooked

 

and refrozen.

 

 

The appliance is making alot of noise.

Check the appliance is stabilised.

 

Ensure the appliance is not touching the wall

 

or kitchen units.

 

 

Continuous Operation of the Compressor

Has the door been opened frequently or for

 

left open for a long period of time?

 

The door is not closed properly/does not seal

 

properly (clean the gasket if it is contaminated

 

or replace it if it is damaged).

 

Have you observed the maximum storage

 

quantities?

 

Check there is adequate air circulation.

 

 

Water is leaking from the refrigerator.

Check that the defrost water outlet is not

 

blocked. (If blocked a plastic straw can be used

 

to clear).

 

Check that stored food or packaging is not in

 

contact with the cooling plate on the interior

 

rear wall of the refrigerator. (NB. It is normal

 

for droplets to run down the cooling plate).

 

Is there ice formation on the interior rear wall?

 

(see ‘Manual defrosting of the Refrigerator’ )

 

 

Refrigerator interior light does not work.

SWITCH OFF AT THE SOCKET AND PULL OUT

 

THE MAIN PLUG, check the bulb is screwed in

 

correctly.

 

If it still doesn’t work, replace the bulb (see

 

‘Changing the Light Bulb).

 

 

The freezer door is difficult to open.

If you have just closed the freezer door, it

 

may be particularly difficult to open again

 

immediately. This is partly due to the

 

difference in temperature between the room

 

and the internal compartment. Wait 5 minutes

 

for the external and internal pressure to

 

equalise and try again.

 

 

Refrigerator and freezer compartments are

 

colder than normal.

This is normal when the integrated fast freeze

 

switch is selected.

The compressor runs for prolonged periods.

 

 

 

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Hotpoint HM311i Troubleshooting, The appliance won’t work, Check the plug is firmly positioned in the wall, Check the fuse