HP h9-1350, 120-1000z, 120-1031, 120-1150xt CD and DVD drives continued, Symptom, Possible solution

Models: CQ5720F h9-1300t 120-1105z 120-1150xt CQ5303IT h9-1400t 810-130qe h9-1315t 120-1034 120-1000z

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CD and DVD drives (continued)

Symptom

Possible solution

 

 

I cannot create (record)

Ensure the disc is inserted with the label facing out and

a disc.

centered in the tray.

 

 

 

Verify that you are using the correct disc type (media) for the

 

drive. Try a different brand of disc.

 

 

 

Ensure the disc is clean and undamaged. If recording stopped

 

during a recording session, the disc may be damaged; use a

 

different disc.

 

 

 

Use the correct type of disc for the type of files you are

 

recording.

 

 

 

When using a CD-R disc, ensure it is blank if recording music,

 

and that it is blank or appendable (with space to add more

 

data files) if recording data.

 

 

 

Verify that you are using the correct disc type when you make a

 

copy of a disc. Some recording programs can record only to

 

the same disc type as the source. For example, you can record

 

a DVD only to a DVD+R/-R or a DVD+RW/-RW disc, and you

 

can record a CD only to a CD-R or a CD-RW disc.

 

 

 

Ensure that the disc is in the correct drive, and that you specify

 

the same drive in the CD or DVD recording software.

 

 

 

Select a slower write speed for the recording drive, if a slower

 

speed is available.

 

 

 

The recording software may not let you add a track if it exceeds

 

the available space on your disc. You can make space

 

available by removing one or more tracks from the list before

 

recording the files to the disc.

 

 

 

Close all software programs and windows before recording.

 

 

 

Ensure you have enough available space on your hard disk

 

drive to store a temporary copy of the content.

 

Click the Start button, and then click Computer. Right-click

 

the hard disk drive, and then click Properties to view the

 

available space.

 

 

Troubleshooting and Maintenance 39

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HP h9-1350, 120-1000z, 120-1031, 120-1150xt, 120-1134, 120-1133w manual CD and DVD drives continued, Symptom, Possible solution