HP 1510AP Troubleshooting

3

Troubleshooting

To solve a problem:

1.Refer to the “Quick Solutions Checklist,” next in this chapter.

2.Refer to the Troubleshooting guide on the Documentation Library CD.

3.If the problem persists, refer to the last section in this chapter, “Contacting Compaq.”

Getting Started

3–1

Contents

Page Getting Started June Page Using This Guide Warnings, Cautions and Notes Text Styles Paths Following a Path Choosing a Path Contents Using This Guide 1 Setting Up the Notebook 2 Beginning to Use the Notebook 3 Troubleshooting 4 Identifying External Hardware Index Setting Up the Notebook Setting Up the Hardware Installing the Battery Pack Connecting the Notebook to External Power Opening the Notebook Turning On the Notebook Setting Up the Software Turning Off the Notebook Using the Notebook Safely Beginning to Use the Notebook Selecting Regional Settings Selecting Screen Settings Protecting the Notebook Against Viruses Installing Optional Software ❏In Windows 2000 Professional and Windows XP Home: ❖In Windows 2000 Professional, on the command line, type: ❖In Windows XP Home, on the command line, type: Accessing Notebook Documentation Opening the Documentation Library CD Displaying the Documentation Library Menu Responding to an Acrobat Reader Prompt Selecting a Guide Selecting a Guide, continued Finding a Topic Within a Guide Troubleshooting Quick Solutions Checklist Is the Notebook Receiving Power Is the Notebook Turned On Is the Notebook in Standby or Hibernation Is the Notebook Overheated Is the System Unresponsive Is an External Device Not Working Are You Using All Available Documentation Is Software Functioning Abnormally Contacting Compaq Preparing to Call Technical Support Taking the Notebook to a Service Provider Identifying External Hardware Display Components Pointing Device Components TouchPad Models Dual Device Models Top Components Power Lights Keyboard and Drive Lights Power and Volume Controls Easy Access Buttons and Keyboard Keys Function and Keypad Keys Front Panel Components Rear Panel Components Connectors Vents and Jacks Left Side Components Right Side Components Underside Components Memory and Mini PCI Compartments Docking Components Labels Additional Standard Components Documentation and Restore CDs Cord and Cables Adapters and Accessories Index