HP 20-b323w, 20-f430z, 20-b311 Symptom, Under Network and Internet, select Connect to the Internet

Symptom Possible solution

I cannot connect to 1. From the Start screen, type c, and then select Control Panel. the Internet.

2.Under Network and Internet, select Connect to the Internet.

Verify that you are using the proper cables for your Internet connection type. Your computer might have a dial-up modem and an Ethernet network adapter (also called a network interface card, or NIC). A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to a local area network (LAN). Do not connect a telephone cable to the network adapter, and do not plug a network cable into a telephone service line; doing so might damage the network adapter.

Run the wireless setup wizard:

1.From the Start screen, type c, select Control Panel, select Network and Internet, and then select Network and Sharing Center.

2.In the Network and Sharing Center window, select Set up a new connection or network to open the wizard, and then follow the on-screen instructions.

If your system has an external antenna, try to move the antenna to a better position. If the antenna is internal, try to move the computer.

Try to connect again later, or contact your Internet service provider (ISP) for assistance.

16 Chapter 5 Troubleshooting