Touch Screen Troubleshooting Tips
Problems | Possible Solutions |
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Computer does not recover | Sleep mode recovery is not supported by the touch screen. Use |
from sleep mode when the | the keyboard or mouse to recover from the computer ‘s sleep |
touch screen is touched | mode. |
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The USB cable is quickly | Microsoft Windows takes a minimum amount of time to adjust |
removed from the monitor | system parameters when a USB device is either removed or |
then reinserted, the touch | connected. Try removing the USB connection again, wait for at |
function may be lost. | least 5 seconds then plug it in again. |
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The | Only Windows 7 Operating System supports the |
and some gestures do not | gestures functions. |
function on Windows Vista |
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or XP operating systems. |
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The Start, Close and other | Windows 7 operating sytem provides a large icon feature that |
icons are too small to touch | supports touch screen funtions. This feature can be accessed in |
with a finger. | the Control Panel. A stylus may also be used. |
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Touch operation does not | Although the monitor supports a |
function properly on lower | touch controller does not know how to respond to less than full |
resolution video modes | screen images. |
that are not displayed in | Either change the resolution to 1920 x 1080 or access the OSD |
full screen. | menu and select Image Control to enable |
| settng). |
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A single touch is recognized | The touch controller has limitation on the size of the "touch" area. A |
as two touches. If using a | finger tip touch usually works better than a flat forefinger or |
paint tool, a single finger | thumb touch. |
creates two lines. |
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When the monitor used is | The USB connection is only capable of operating a |
in a | screen monitor. |
configuration, the touch |
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function on the second |
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display does not work. |
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Note: Never disassemble or repair the product yourself. If your problem cannot be solved according to the troubleshooting guidelines, please contact your local dealer.
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