Touch Screen Troubleshooting Tips

Problems

Possible Solutions

 

 

Computer does not recover

Sleep mode recovery is not supported by the touch screen. Use

from sleep mode when the

the keyboard or mouse to recover from the computer ‘s sleep

touch screen is touched

mode.

 

 

The USB cable is quickly

Microsoft Windows takes a minimum amount of time to adjust

removed from the monitor

system parameters when a USB device is either removed or

then reinserted, the touch

connected. Try removing the USB connection again, wait for at

function may be lost.

least 5 seconds then plug it in again.

 

 

The two-touch operation

Only Windows 7 Operating System supports the two-touch and

and some gestures do not

gestures functions.

function on Windows Vista

 

or XP operating systems.

 

 

 

The Start, Close and other

Windows 7 operating sytem provides a large icon feature that

icons are too small to touch

supports touch screen funtions. This feature can be accessed in

with a finger.

the Control Panel. A stylus may also be used.

 

 

Touch operation does not

Although the monitor supports a fill-to-aspect ratio function, the

function properly on lower

touch controller does not know how to respond to less than full

resolution video modes

screen images.

that are not displayed in

Either change the resolution to 1920 x 1080 or access the OSD

full screen.

menu and select Image Control to enable Fill-to-Screen (default

 

settng).

 

 

A single touch is recognized

The touch controller has limitation on the size of the "touch" area. A

as two touches. If using a

finger tip touch usually works better than a flat forefinger or

paint tool, a single finger

thumb touch.

creates two lines.

 

 

 

When the monitor used is

The USB connection is only capable of operating a single-touch

in a dual-screen

screen monitor.

configuration, the touch

 

function on the second

 

display does not work.

 

 

 

Note: Never disassemble or repair the product yourself. If your problem cannot be solved according to the troubleshooting guidelines, please contact your local dealer.

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