ProblemSolution
Screen is black or displaying at a lower resolution while displaying
Check if your monitor and computer support HDCP. Refer to
No Audio | Make sure that the speaker audio cable and USB power cable are connected directly to the |
| computer. |
| NOTE: External speakers are available for select models only. |
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No Plug and Play. | In order for the Plug and Play feature of the monitor to work, you need a computer and |
| graphic card that are compatible with Plug and Play. Check with your computer |
| manufacturer. |
| Check the video cable on the monitor, and make sure that none of the pins are bent. |
| Make sure that the monitor drivers are installed. Refer to Installing Drivers on page 17 for |
| more information. Monitor drivers are also available at: www.hp.com/support. |
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Picture bounces, flickers, or | Move electrical devices that might cause electrical interference as far away from the monitor |
wave pattern is present in | as possible. |
the picture. | Use the maximum refresh rate that your monitor is capable of at the resolution that you are |
| |
| using. |
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Using HDMI connection, | The audio stream must be connected directly to external speakers or to an audio receiver. |
unable to hear audio. |
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Monitor is always in sleep | Power to the computer should be turned on. |
mode (amber LED). | The computer graphic card should be snugly seated in its slot. |
| |
| Check that the monitor video cable is properly connected to the computer. |
| Inspect the monitor video cable, and make sure that none of the pins are bent. |
| Check that your computer is operational: Press the Caps Lock key and observe the Caps |
| Lock LED found on most keyboards. The LED should either turn on or off after hitting the |
| Caps Lock key. |
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ENWW | Solving Common Problems 27 |
