ProblemSolution

Screen is black or displaying at a lower resolution while displaying high-definition (HD) content.

Check if your monitor and computer support HDCP. Refer to High-Bandwidth Digital Content Protection (HDCP) select models on page 12 or www.hp.com/support.

No Audio

Make sure that the speaker audio cable and USB power cable are connected directly to the

 

computer.

 

NOTE: External speakers are available for select models only.

 

 

No Plug and Play.

In order for the Plug and Play feature of the monitor to work, you need a computer and

 

graphic card that are compatible with Plug and Play. Check with your computer

 

manufacturer.

 

Check the video cable on the monitor, and make sure that none of the pins are bent.

 

Make sure that the monitor drivers are installed. Refer to Installing Drivers on page 17 for

 

more information. Monitor drivers are also available at: www.hp.com/support.

 

 

Picture bounces, flickers, or

Move electrical devices that might cause electrical interference as far away from the monitor

wave pattern is present in

as possible.

the picture.

Use the maximum refresh rate that your monitor is capable of at the resolution that you are

 

 

using.

 

 

Using HDMI connection,

The audio stream must be connected directly to external speakers or to an audio receiver.

unable to hear audio.

 

 

 

Monitor is always in sleep

Power to the computer should be turned on.

mode (amber LED).

The computer graphic card should be snugly seated in its slot.

 

 

Check that the monitor video cable is properly connected to the computer.

 

Inspect the monitor video cable, and make sure that none of the pins are bent.

 

Check that your computer is operational: Press the Caps Lock key and observe the Caps

 

Lock LED found on most keyboards. The LED should either turn on or off after hitting the

 

Caps Lock key.

 

 

ENWW

Solving Common Problems 27