Switch Overview
ProCurve Customer Support Services
ProCurve Customer Support Services
If you are still having trouble with your switch, ProCurve offers support 24 hours a day, seven days a week through the use of a number of automated electronic services. See the Customer Support/Warranty booklet that came with your switch for information on how to use these services to get technical support. The ProCurve Web site, www.procurve.com also provides
Additionally, your ProCurve authorized network reseller can provide you with assistance, both with services they offer and with services offered by ProCurve.
Before Calling Support
Before calling your networking dealer or ProCurve Support, to make the support process most efficient, you first should have retrieved the following information:
Information Item | Information Location |
•product identification, including mini- GBICs
•details about the switch’s status in- cluding the software (OS) version, a copy of the switch configuration, a copy of the switch Event Log, and a copy of the switch status and counters information
the front of the switch, and on labels on the
switch console: show tech command
• copy of your network topology map, in- | your network records |
cluding network addresses assigned to |
|
the relevant devices |
|
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