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HP 263924-002 Troubleshooting, Table 8-1:Troubleshooting

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Troubleshooting

Table 8-1: Troubleshooting

Problem

Solution

The local user cannot view the IP Console Switch on-screen copyright notice.

•Be sure that the power source is valid.

•Be sure that the cables are connected properly.

	•	Be sure that the monitor is valid.

IP Console Switch on-screen copyright notice is	•	Be sure that the power source is valid.
distorted.	•	Be sure that the cables are connected
	•	Be sure that the cables are connected
		properly.
	•	Be sure that the monitor is valid.

Local user cannot view OSD flag.

Check the preferences selected in the OSD to determine if the local port display has been disabled or set to time out. If the preferences are set to not display the flag, or to have the flag time out, then the OSD flag does not display.

Local user cannot activate and/or view the OSD, and the flag disappears.

•Be sure that the local port keyboard is connected properly.

•Be sure that the keyboard is valid.

The OSD is distorted or not readable on the local port video display.

Be sure that the monitor supports the refresh rate to which target server is set.

continued

HP IP Console Switch User Guide

8-1

Contents

Page Page Contents About This Guide Chapter Overview Installing the IP Console Switch Expansion Module Interface Adapters Cascade Console Switches Local Port Operation Page Upgrading Firmware using TFTP Troubleshooting Appendix A Regulatory Compliance Notices Appendix B Electrostatic Discharge Appendix C Power Cord Set Requirements Index About This Guide Page Rack Stability Symbols in Text Related Documents Getting Help Technical Support HP Website Authorized Reseller Reader’s Comments Overview Features Benefits IP Console Switch Components Figure 1-1:IP Console Switch components Figure 1-2:Example of an IP Console Switch configuration Installing the IP Console Switch Installation Checklist Kit Contents Required Tool Optional Items Setting up Your Network Rack Mounting the IP Console Switch Using Side Mount 0U Installation Type A Page Type B Page Using Rear Rack Installation Figure 2-6:Attaching the slide rail brackets Page Using Standard 1U Installation Page Page Page Configuring the IP Console Switch Hardware Start, Programs, Accessories, Communications, HyperTerminal Connection Description OK Connect To Communication Port f.Select Option F (Hardware Flow Control) Change which setting Save setup as dfl Exit from Minicom IPViewer HyperTerminal Option Network Configuration Adjusting the Mouse Acceleration Start, Settings, Control Panel Mouse Motion Speed Adding Servers Add Console Switch Resync Expansion Module Page Installing the Expansion Module Hardware Performing a Side-MountInstallation Page Performing a Rail-MountInstallation Page Performing a Velcro-MountInstallation Installing the Expansion Module into the IP Console Switch System Interface Adapters Figure 4-1:IP Console Switch configuration with an Interface Adapter Connecting an Interface Adapter to the IP Console Switch System Cascade Console Switches Figure 5-1:Example of an IP Console Switch system with tiering Connecting Cascade Switches to the IP Console Switch System Local Port Operation Accessing the Main Dialog Box Figure 6-1:Main dialog box Viewing the Status of your IP Console Switch System Table 6-1:OSD Status Symbols Selecting Servers Name, EID Port Name EID Soft Switching Configuring Servers for Soft Switching Setup Menu Menu Using Basic OSD Navigation Table 6-2:OSD Navigation Keys Table 6-2:OSD Navigation Keys continued Configuring the OSD Setup Menu Names Table 6-3:Features to Manage Routine Tasks for Servers Accessing the Setup Menu Assigning Server Names Accessing the Names Dialog Box Setup, Names Figure 6-3:Names dialog box Assigning Names to Servers Modify Name Modify New Name ESC Assigning Device Types Devices Accessing Devices Dialog Box Setup, Devices Assigning Device Types Device Modify Figure 6-6:Device Modify dialog box Changing the Display Behavior Main, Devices Broadcast Accessing the Menu Dialog Box Selecting the Display Order of Servers Setting Screen Delay Time Controlling the Status Flag Accessing the Flag Dialog Box Flag Displaying the Status Flag Displayed Timed Display Color Display Mode Broadcasting to Servers Broadcasting Keystrokes Caps Lock Num Lock Accessing Broadcast Dialog Box Setup, Broadcast Broadcasting Selected Servers Down Arrow Alt + K Setting up a Scan Pattern Scan Enable Accessing the Scan Dialog Box Scan Setup, Scan Adding Servers to the Scan List Alt Scan Time Removing Servers from the Scan List Clear Setting Local Console Switch Security Security Accessing the Security Dialog Box Security Changing the Password New Repeat Setting Password Protection 2.Select Enable Screen Saver Logging on to Switch Password Removing Password Protection Setup, Security Enabling Screen Saver Mode without Password Protection Inactivity Time Exiting Screen Saver Mode Deactivating the Screen Saver 1.In the Security dialog box, clear Enable Screen Saver Pause Managing Server Tasks Using the OSD Table 6-5:Commands to Manage Routine Task for your Servers Accessing the Commands Menu Print Screen Commands Viewing and Disconnecting User Connections User Status Viewing Current User Connections User Status Disconnecting a User 2.Click Commands, User Status. The User Status dialog box is displayed Disconnect Figure 6-15:Disconnect dialog box Running System Diagnostics Run Diagnostics Running Diagnostics Test Run Diagnostics Diagnostics Figure 6-17:Diagnostics dialog box Figure 6-17:Diagnostics dialog box continued Display Suspect Interface Adapter Resetting the PS/2 Mouse Reset PS/2 Figure 6-19:Reset PS/2 warning Displaying Version Information Version Figure 6-20:Version dialog box Digital Digital Version Figure 6-21:Digital Version dialog box IA Selection Version IA Version Figure 6-23:IA Version dialog box Upgrading Firmware using TFTP Enabling TFTP for Windows 2000 and Windows XP 3.Double-click Add/Remove Programs Add New Programs Floppy Install Program From Floppy Disk Enabling TFTP for Linux Programs, System Service Configuration Service Configuration xinetd Configuring TFTP for Windows 1.Access the Secure TFTP Service page Windows NT a.From the Start menu, select Settings, Control Panel c.Click Services Use Default Settings Exit Customize Settings Secure TFTP Directory Browse Updating the IP Console Switch Updating the IP Console Switch Hardware Page Page Page Page 7.Select Option 1—FlashDownload IP Console Switch is ready Updating the IP Console Switch through the IP Console Viewer Page TFTP Server IP Address: Firmware Filename: Figure 7-7:Upgrade Console Switch Firmware dialog box 5.Click Upgrade Figure 7-8:Upgrade Console Switch Firmware warning Close Establishing LAN Connections Upgrading FLASH Firmware a.Right-click Network Neighborhood b.Select Properties Protocols d.Select TCP/IP protocol e.Select Properties IP Viewer HyperTerminal 15.Click X to exit the IPViewer Hyper Terminal window Analyzing FLASH Failures Upgrading Interface Adapter Firmware IA Status IA Status Figure 7-9:IA Status dialog box PS/2 Upgrade IA Upgrade Figure 7-10:IA Upgrade dialog box Figure 7-11:Version dialog box IA Figure 7-13:IA Version dialog box 4.Click Load Firmware Troubleshooting Table 8-1:Troubleshooting continued Regulatory Compliance Notices Class A Equipment Modifications Cables Canadian Notice (Avis Canadien) Mouse Compliance Statement European Union Notice Japanese Notice BSMI Notice Electrostatic Discharge Grounding Methods To Prevent Electrostatic Damage Power Cord Set Requirements Country-SpecificRequirements Table C-1:Power Cord Set Requirements By Country Index