Troubleshooting

Table 8-1: Troubleshooting continued

Problem

Solution

The green activity indicator does not display when the console switch is powered on.

•Be sure that the console switch is powered on and that the power source is valid.

•Be sure that the cables are connected properly.

While viewing a cascaded Compaq legacy console switch and an IP Console Switch on separate monitors, the user presses mouse/keyboard reset button and the OSD goes blank with a “Mouse and keyboard have been reset” message.

The mouse and keyboard are locked up on the Compaq legacy console switch. After approximately one minute, the Compaq legacy console switch will return to normal functionality.

The mouse does not align.

Refer to the HP IP Software Guide included in the Rack Products Documentation CD included with this product.

IP Console Switch system does not recognize

All Compaq legacy console switches must be

Compaq legacy console switches.

upgraded with SoftPaq firmware version 2.1.0

 

or later.

 

 

An Expansion Module is not being recognized

An Expansion Module is considered a level of

by a Compaq legacy console switch.

cascading and therefore cannot be used in

 

combination with a cascaded Compaq legacy

 

console switch.

 

 

The OSD is inaccessible.

Press the Ctrl key twice.

 

 

The mouse and keyboard lose functionality after

The Reset PS/2 button is a Windows-based

the Reset PS/2 button is pressed while

function. Restart the desktop to gain mouse and

operating a Unix-based platform.

keyboard functionality.

 

 

I cannot access the IP Console Switch after

Call the HP Customer Support Center for more

losing my password.

detailed instructions.

 

 

RILOE and ILOE are not working correctly with

The HP IP Console Switch firmware must be

the IP Console Switch system.

version 2.0.6 or later.

 

 

8-2

HP IP Console Switch User Guide