Troubleshooting

Preparing to Call Technical Support

If you cannot solve a problem using the troubleshooting tips in this section, you may need to call Customer Care.

When you call technical support, have the following information available:

■The notebook and Expansion Base model types

■Serial numbers for the notebook and Expansion Base

■Purchase dates on invoices

■Conditions under which the problem occurred

■Error messages that have occurred

■Hardware configuration of the notebook

■Hardware and software you are using

■Type of printer connected, if applicable

■Configuration settings, including contents of the system files

A–2

Reference Guide