Troubleshooting

In this section

 

Troubleshooting sequence

44

Diagnosing the problem

46

Troubleshooting sequence

If you cannot solve the customer's problem using this troubleshooting sequence or any of the following tools, escalate to the next level of support.

IMPORTANT: Do not authorize the return of a console switch until this section has been exhausted. Prior to requesting an RMA, perform all of the steps in this section.

Is the console switch operational?

1.Ask the customer to connect the KVM cables to the appropriate connectors ("Components" on page 71) on the rear panel of the console switch.

2.Power on the console switch.

Does the activity indicator light ("Components" on page 71) on the rear panel of the console switch light up?

If the activity indicator light is on, the console switch is operational. -or-

If the activity indicator light is not on, ask the customer to be sure the power source is valid, the power button is on, and the cables are connected properly.

3.After the activity indicator light is on, which means the console switch is operational, ask the customer to press the Prnt Scrn key on the keyboard attached to the monitor that is connected to the console switch (local port). The Main menu appears and if no servers are connected, the screen is blank.

Has the customer verified the firmware version?

IMPORTANT: While updating the firmware, do not power off the console switch or attempt any operations.

1.Ask the customer to be sure that they have the latest console switch firmware version ("Displaying the console switch firmware version" on page 57) and interface adapter firmware version ("Displaying the interface adapter firmware version" on page 57).

2.Ask the customer to update the console switch firmware ("Updating the console switch firmware" on page 59), interface adapter firmware ("Updating the interface adapter firmware" on page 60), and cascaded console switch firmware ("Updating the cascaded console switch firmware" on page 59) if they do not have the latest versions installed.

Troubleshooting 44

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HP 339820-002 manual Troubleshooting sequence, Is the console switch operational?

339820-002 specifications

The HP 339820-002 is a versatile and high-performance cartridge designed for HP printers, particularly those that utilize thermal inkjet technology. This specific cartridge is known for its reliability, efficiency, and the high-quality output it produces, making it a popular choice for both home and office environments.

One of the standout features of the HP 339820-002 is its ability to deliver sharp, vibrant colors. It typically contains a combination of colored inks, enabling it to produce accurate and lifelike images as well as crisp text. This makes it ideal for printing everything from everyday documents to high-quality photographs and professional marketing materials.

The cartridge employs advanced ink formulation technologies. HP's proprietary ink technology ensures that the colors are not only vivid but also resistant to fading over time. This is particularly advantageous for businesses that require documents to maintain their quality for long periods. The HP 339820-002 is designed for optimal performance in specific HP printer models, ensuring compatibility and seamless integration.

Another significant characteristic of the HP 339820-002 cartridge is its high page yield. This means users can print a substantial number of pages before needing to replace the cartridge. This aspect is especially important for businesses that rely heavily on printing, as it helps reduce overall printing costs and minimizes downtime associated with frequent cartridge changes.

In terms of installation and maintenance, the HP 339820-002 cartridge is user-friendly. It is designed for straightforward installation, allowing users to replace cartridges without extensive technical knowledge. Additionally, HP provides comprehensive support and resources to assist users in troubleshooting and optimizing printer performance.

The cartridge is also environmentally conscious, as HP has made efforts to reduce the environmental impact of its products through recycling programs. Users can return their used cartridges for recycling, which aligns with the growing demand for sustainable printing solutions.

In summary, the HP 339820-002 cartridge is a highly effective printing solution that offers impressive color quality, high page yield, and ease of use. Coupled with HP’s commitment to sustainability and innovation, it remains a valuable asset for anyone looking to produce high-quality printed materials efficiently and reliably.