When the local user cannot view the OSD flag

Ask the customer to preview the preferences selected in the OSD to determine if the local port display has been disabled or set to time out. If the preferences are set not to display the OSD flag or to have the flag time out, then the OSD flag does not display.

When the OSD is distorted or not readable

Ask the customer to be sure that the monitor to which the target server is set to supports the refresh rate.

When the OSD is inaccessible

Ask the customer to press the Ctrl key twice.

When the Run Diagnostics test fails

IMPORTANT: While updating the firmware, do not power off the console switch or attempt any operations.

1.Update the console switch firmware ("Updating the console switch firmware" on page 59).

2.Update the interface adapter firmware ("Updating the interface adapter firmware" on page 60).

When the servers are still listed although they have been disconnected

Ask the customer to perform the Run Diagnostics ("Running System Diagnostics" on page 56) function, from the Diagnostics dialog box, and click Clear.

When the screen saver does not turn on

Ask the customer to be sure to click OK to confirm the screen saver selection. Click X or press the Esc key to cancel the command.

When the system does not recognize the HP IP Console Switch

IMPORTANT: While updating the firmware, do not power off the console switch or attempt any operations.

Ask the customer to be sure that all of the console switches are updated with the latest firmware.

When the system does not recognize the cascaded console switches

IMPORTANT: While updating the firmware, do not power off the console switch or attempt any operations.

Ask the customer to be sure that all of the console switches are updated with the latest firmware.

When the video displays all green or red

1.Ask the customer to check the UTP CAT5 cable for breaks or bad crimps.

2.Ask the customer to check the VGA connection for bent pins.

Troubleshooting 48

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HP 339820-002 manual When the local user cannot view the OSD flag, When the OSD is distorted or not readable

339820-002 specifications

The HP 339820-002 is a versatile and high-performance cartridge designed for HP printers, particularly those that utilize thermal inkjet technology. This specific cartridge is known for its reliability, efficiency, and the high-quality output it produces, making it a popular choice for both home and office environments.

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The cartridge employs advanced ink formulation technologies. HP's proprietary ink technology ensures that the colors are not only vivid but also resistant to fading over time. This is particularly advantageous for businesses that require documents to maintain their quality for long periods. The HP 339820-002 is designed for optimal performance in specific HP printer models, ensuring compatibility and seamless integration.

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