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HP 339820-002 manual Has the customer performed the Run Diagnostics feature?

Models: 339820-002

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Has the customer performed the Run Diagnostics feature?

1.Ask the customer to perform Run Diagnostics ("Running System Diagnostics" on page 56).

NOTE: In a cascaded configuration, the Run Diagnostics feature does not perform diagnostics on cascaded console switches. The Run Diagnostics feature must be performed locally on each console switch. To locally connect your cascaded console switch, refer to "How do I locally connect a cascaded console switch? (on page 52)."

2.Ask the customer if any of the test failed ("When the Run Diagnostics test fails" on page 48) and, if so, to take the necessary action.

Does the console switch detect a server connection?

1.Ask the customer to connect one of the RJ-45 ports ("Components" on page 71) on the rear panel of the console switch to a server with an UTP CAT5 cable and an interface adapter.

2.Ask the customer to power on the server and ask if the connection appears on the OSD. The connection should be "discovered" and reported by an EID, name, or port number.

Does the customer have the correct configurations?

1.Ask the customer to be sure that the console switch configurations ("Replacing the console switch" on page 28) are correct.

2.Ask the customer to be sure that the cascade configurations ("Cascading console switches" on page 62) are correct.

3.Ask the customer to be sure that the cascaded console switches are powered on.

IMPORTANT: While updating the firmware, do not power off the console switch or attempt any operations.

4.Ask the customer to be sure that the cascaded console switches ("Updating the cascaded console switch firmware" on page 59) and all attached interface adapters ("Updating the interface adapter firmware" on page 60) have updated firmware.

Are the cable connections correct?

1.Ask the customer to check all cable connections between the console switch, UTP CAT5 cables, interface adapters ("Replacing the interface adapter" on page 43), expansion modules ("Replacing the expansion module" on page 42), and servers.

2.Ask the customer if the interface adapter connectors are connected to the correct ports on the attached servers.

3.Ask the customer if the correct interface adapters are being used. Only HP interface adapters can be used with this product.

4.Ask the customer if a UTP CAT5 cable is connected from the RJ-45 port on the interface adapter to the appropriate server port ("Components" on page 71) on the rear panel of the console switch.

5.Ask the customer if the UTP CAT5 cables being used are the correct cable length ("Connection length table" on page 74).

6.Ask the customer if the standard UTP CAT5 cables supplied by HP are being used. The cables being used must be unshielded twisted pair, utilizing all four pairs of wires.

7.Ask the customer if an expansion module is being used, and if so to be sure that the console switch is connected to the IN port on the expansion module. The OUT ports on the expansion module should be connected to the attached servers by interface adapters.

Troubleshooting 45

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HP 339820-002 Has the customer performed the Run Diagnostics feature?, Does the console switch detect a server connection?
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339820-002 specifications

The HP 339820-002 is a versatile and high-performance cartridge designed for HP printers, particularly those that utilize thermal inkjet technology. This specific cartridge is known for its reliability, efficiency, and the high-quality output it produces, making it a popular choice for both home and office environments.

One of the standout features of the HP 339820-002 is its ability to deliver sharp, vibrant colors. It typically contains a combination of colored inks, enabling it to produce accurate and lifelike images as well as crisp text. This makes it ideal for printing everything from everyday documents to high-quality photographs and professional marketing materials.

The cartridge employs advanced ink formulation technologies. HP's proprietary ink technology ensures that the colors are not only vivid but also resistant to fading over time. This is particularly advantageous for businesses that require documents to maintain their quality for long periods. The HP 339820-002 is designed for optimal performance in specific HP printer models, ensuring compatibility and seamless integration.

Another significant characteristic of the HP 339820-002 cartridge is its high page yield. This means users can print a substantial number of pages before needing to replace the cartridge. This aspect is especially important for businesses that rely heavily on printing, as it helps reduce overall printing costs and minimizes downtime associated with frequent cartridge changes.

In terms of installation and maintenance, the HP 339820-002 cartridge is user-friendly. It is designed for straightforward installation, allowing users to replace cartridges without extensive technical knowledge. Additionally, HP provides comprehensive support and resources to assist users in troubleshooting and optimizing printer performance.

The cartridge is also environmentally conscious, as HP has made efforts to reduce the environmental impact of its products through recycling programs. Users can return their used cartridges for recycling, which aligns with the growing demand for sustainable printing solutions.

In summary, the HP 339820-002 cartridge is a highly effective printing solution that offers impressive color quality, high page yield, and ease of use. Coupled with HP’s commitment to sustainability and innovation, it remains a valuable asset for anyone looking to produce high-quality printed materials efficiently and reliably.