Interpret the Event Log

 

The Event Log is the key tool in troubleshooting printer problems.

 

Figure 7-3 shows a typical Event Log. The Event Log shows the

 

current page count at the top left of the page with the printer’s serial

 

number directly to the right of the page count. The left column is the

 

error sequence number, with the error listed at the top (the highest

 

sequence number is the most recent error logged). The next column

 

is the page count at the time of the error, and the last column is the

 

Personality (PCL or PostScript) column or the cause of the jam at the

 

time of the error.

 

The event log for early versions of the HP LaserJet 4000 series

 

printer may record errors in a different format than the Control Panel

 

display. For example, if 13.20 PAPER JAM is displayed on the Control

 

Panel, the Event Log records error number 13.32.48 or 13.20.48.

 

 

Hint

Whenever a 13.XX appears on the Control Panel, a good practice is to

 

clear the jammed paper from the printer and print the Event Log. If you

 

cannot print the Event Log, you can still display it on the Control Panel.

 

Write the error next to the last error logged. The last error is the error

 

at the top of the Event Log printout with the highest number in the

 

left-most column.

 

To interpret the Event Log:

 

Each individual entry in the log is called an “error,” while all errors

 

occurring at the same page count are called an “event.” Read the

 

Recommended Action for each error comprising an event to gain

 

a clear picture of what took place during that event. Events

 

usually conclude with a time-out, or no response from device

 

(error 66.XX in the Event Log) which requires a power cycle of the

 

print engine.

 

Use the Event Log table in this section to associate errors in the

 

Event Log with the Control Panel error message. Follow the

 

recommended action listed in the table for each error or event.

7-16Troubleshooting

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HP 4050, 4000 manual Interpret the Event Log, Shows a typical Event Log. The Event Log shows

4050, 4000 specifications

The HP LaserJet 4000 series is renowned for its reliability and efficiency, making it a staple in many business environments. The HP 4000 N and 4000 model variants have been designed with advanced printing technologies to enhance productivity and deliver high-quality output.

The HP 4000 N model is equipped with a robust 1200 dpi resolution, allowing for sharp text and graphics, which is essential for professional documents. It supports a print speed of up to 19 pages per minute, ensuring that even large print jobs are completed quickly. This model features a monthly duty cycle of up to 65,000 pages, making it suitable for medium to large workgroups that demand consistent performance.

One of the defining characteristics of the HP 4000 series is its standout paper handling capability. The standard configuration includes a 250-sheet input tray, a 100-sheet output tray, and the flexibility to expand with optional additional trays. Users can add up to three 250-sheet paper trays for extended capacity, facilitating long-printing tasks without frequent interruptions. The printer also supports various media sizes, ranging from letter to legal and envelopes, catering to diverse office printing needs.

Connectivity is another strength of the HP 4000 N model. It comes standard with a parallel port and a fast Ethernet interface, ensuring seamless integration into networked environments. This allows multiple users to share the printer without sacrificing print speed or quality. The built-in PCL and PostScript compatibility offer versatility when dealing with different print jobs and are crucial for ensuring that text and graphics are rendered correctly.

In terms of consumables, the HP 4000 series utilizes high-capacity toner cartridges, which not only reduce the frequency of replacements but also contribute to lower overall printing costs. Users can expect a yield of around 10,000 pages per cartridge, optimizing productivity and minimizing downtime.

The HP 4000 N and 4000 series are also recognized for their durability and ease of maintenance. With a straightforward control panel and intuitive cartridge replacement process, users can quickly manage their printing tasks. This user-friendly design reduces the learning curve for new staff and enhances overall team productivity.

In conclusion, the HP 4000 N model stands out with its superior print quality, excellent speed, and robust paper handling capabilities. These features, combined with its connectivity options and cost-efficient consumables, make it a valuable addition to any business looking to enhance its printing infrastructure. The durability and reliability of the HP 4000 series ensure that businesses can rely on these printers for their day-to-day operational needs.