troubleshooting help

copying problems

hp digital copier does not turn on

cause

solution

 

 

 

The HP Digital Copier

•

Make sure the power cord is firmly connected to both the HP Digital

Printer is not properly

 

Copier Printer and the power supply box. Plug the power cord into a

connected to a power

 

grounded power outlet, surge protector, or power strip.

supply.

•

If you are using a power strip, make sure the power strip is on. Or, try

 

 

plugging the HP Digital Copier Printer directly into the power outlet.

 

•

Test the power outlet to make sure it is working.

 

• If you have plugged the HP Digital Copier Printer into a switched outlet,

 

 

make sure the switch is on.

 

 

The HP Digital Copier

Press the On button once slowly.

Printer may not

 

Warning! If the HP Digital Copier Printer still does not turn on, it may

respond if you press

 

 

have a mechanical failure. Unplug the HP Digital Copier Printer from

the On button too

 

 

the power outlet and contact HP.

quickly.

 

 

 

 

 

nothing happens when I try to copy

cause

solution

 

 

The unit is off.

Look on the HP Digital Copier Printer display. If the display is blank, the

 

HP Digital Copier Printer is turned off. Make sure the unit is connected to

 

a power outlet, and then press the On button.

 

 

The original is not

For more information on loading originals, see load originals on page 5.

placed on the glass or

 

in the ADF correctly.

 

 

 

The unit does not

Make sure you are not using a small paper type. Do not use the HP Digital

recognize the paper

Copier Printer to copy onto envelopes or other small papers. When

type.

making a copy, you must have letter, A4, or legal-sized paper loaded.

 

 

The unit has a paper

For information on clearing a paper jam, see paper jams on page 31.

jam.

 

 

 

I cannot use the double-sided printing accessory to make two-sided copies

cause

solution

 

 

The Double-sided

You can only use the Double-sided Printing accessory with the printing

Printing accessory

features, described in the HP Digital Copier Printer 410 Printing Guide. It

does not work with

is not compatible with the copy features described in this guide.

the copy features.

 

 

 

reference guide

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