7

support and warranty information

support services

This section explains the support services information provided by Hewlett- Packard.

If you are unable to find the answer you need in the printed or onscreen documentation, you can contact one of the HP support services listed in the following pages. If a support service number is not listed for your country/region, contact your nearest authorized HP dealer for help.

get support and other information from the internet

If you have Internet access, you can get help from the following HP website:

http://www.hp.com/support

The Web site offers technical support, drivers, supplies, and ordering information.

hp customer support

If you need to contact HP Customer Support, do the following before you call.

1Make sure that:

a.Your unit is plugged in and turned on.

b.The specified print cartridges are installed correctly.

c.The recommended paper is properly loaded in the input tray.

2Reset your unit:

a.Turn off the unit using the On button located on the unit’s front-panel.

b.Unplug the power cord from the back of the unit.

c.Plug the power cord back into the unit.

d.Turn on the unit using the On button.

3For more information, check the HP website at: http://www.hp.com/support

4If you are still experiencing problems and need to speak with an HP Customer Support Representative:

– Have your serial number and service ID ready.

To display your serial number, on the front-panel, press Enter and Start Copy, Black at the same time. The serial number appears in the front- panel display. To display the service ID, press Enter and Start Copy, Color at the same time.

–Print a Self-Test Report. See print a self-test report on page 22 for information on printing this report.

–Make a color copy.

–Be prepared to describe your problem in detail.

5Call HP Customer Support. Be near your unit when you call.

39