APPENDIX E - Troubleshooting
Diagnosing an Error SituationWhen calling for support, please have the Printer test pages at hand (Configuration Page, Menu Map and Event Log Page as per APPENDIX G).
| Pos | LED | Printer Display | TF Beeping | Description | Action / Remarks |
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1 | ON | TRAY n OPEN |
| Tray n open | Close Tray |
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| READY |
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2 | ON | TRAY n EMPTY |
| Empty Tray without | Reload Tray n |
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| pending print request |
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| READY |
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3 | ON | TRAY 1 LOAD |
| Requested paper not | Load Tray 1 with the correct size |
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| Media Type & Size |
| available |
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| See printer manual to change Media Size and Type |
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| through the printer control panel. |
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4 | ON | TRAY n LOAD |
| Paper requested from | Refill Tray n |
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| Media Type & Size |
| empty Tray n |
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| Switches automatically to next Tray with same Size |
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| & Type and pulls paper from there (depending on |
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| settings). |
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5 | ON | 13.01 PAPER JAM |
| Paper jam in Printer | Clear paper jam and all other sheets from the |
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| IN TRAY n |
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| paper path. Open/close printer cover(s) |
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| Also refer to section 'OPERATING - 'Paper Jam' in |
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| this manual and to your printer manual for further |
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| details. |
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6 | ON | 13.20 JAM IN | Beep Type 2 | Paper jam in Printer and | Clear paper jam in printer and TF. Close TF Tray(s) |
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| TOP COVER AREA | or | TowerFeed | and printer cover(s). |
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| 13.11 PAPER JAM IN | Beep Type 3 | Paper jam in TowerFeed, | Remove all sheets from TF and printer paper path. |
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| INPUT ACCESSORY |
| and TowerFeed Motor | Close TF Tray(s) and printer cover(s). |
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| blocked | In case error stays, call Service. |
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7 | ON | 13.11 PAPER JAM IN | Beep Type 2 | Paper jam in TowerFeed | Clear paper jam in TF. Close TF Tray(s). |
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| INPUT ACCCESSORY | or |
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| 13.11 PAPER JAM IN | Beep Type 3 | TowerFeed Motor blocked | Open TF Tray(s). Remove all sheets from the TF |
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| INPUT ACCCESSORY |
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| paper path. Close TF Tray(s). |
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| In case error stays, call Service. |
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8 |
| INITIALIZING |
| Printer display does not | Turn the printer off and on again and switch off the |
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| switch to READY | POWERSAVE function. |
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IU 688 / 0402 | 19 | TowerFeedTM for the HP color LaserJet 4650 |
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