18 Frequently Asked Questions

I am having trouble turning on my HP iPAQ. What should I do?

Your HP iPAQ appears to have problems with the battery. Please perform the following checks:

●Is the battery charged?

●Is the battery properly installed?

●Are the contacts on the battery and phone clean? If the contacts appear to be soiled, contact your dealer to get them cleaned.

I am unable to make or receive calls. How do I fix this?

If you have problems making or receiving calls, please perform the following checks:

●Is the reception of the network signal good?

●Is the network setup properly? If necessary, try to select your network manually.

●Have you activated the Fixed Dialing, Call Forwarding, and Call Barring functions? If yes, deactivate them temporarily.

●Are you using your HP iPAQ with other SIM cards with the Enable SIM PIN function activated? If yes, deactivate the function temporarily.

●Is your HP iPAQ switched to the Flight mode? If yes, turn it off.

●Are you currently located within closed boundaries? If yes, move to an open space or closer to a window.

I have trouble connecting to the Internet. What should I do?

If you have trouble connecting to the Internet, please perform the following checks:

●Make sure you have subscribed for a data service from your service operator.

●Make sure you entered correct setting parameters, such as APN and IP addresses in data profile setup.

I am unable to hear voices clearly. How do I resolve this?

You may be unable to hear to voices clearly if you turn on the in-call mute function. Turn off this function to be able to listen to voices clearly.

I cannot use certain call functions. What should I do?

To use certain advanced call functions, such as Call Forwarding and Call Barring, you may need to subscribe to these services from your service operator.

I am having trouble turning on my HP iPAQ. What should I do? 79