Chapter 9 Troubleshooting 99

 

 

 

 

 

Problem

Diagnosis/Remedy

 

 

 

 

 

 

HP Jornada automatically

Power is too low to run the Pocket PC.

 

 

shuts down/suspends.

When a critically low power condition is

 

 

 

encountered, the HP Jornada initiates a

 

 

 

safety shutdown. Connect to ac power and

 

 

 

charge the battery.

 

 

 

–or–

 

 

 

Auto-suspend activated. To conserve

 

 

 

power, the HP Jornada auto-suspends if it is

 

 

 

idle for 1 minute immediately after power is

 

 

 

turned on. It also auto-suspends if it is

 

 

 

continuously idle for 3 minutes.

 

 

 

–or–

 

 

 

HP Jornada is locked up. Connect to

 

 

 

external power, and reset your HP Jornada.

 

 

 

(See “Resetting your HP Jornada” in this

 

 

 

chapter.) (Caution: You may lose any

 

 

 

unsaved data when resetting.)

 

 

 

 

 

 

HP Jornada locks up when

HP Jornada is locked up. Connect to ac

 

 

running applications, or it

power, and reset. (See “Resetting your HP

 

 

runs slowly.

Jornada” in this chapter.) Note: Check to

 

 

 

ensure that the device is not running low on

 

 

 

power, and avoid running several

 

 

 

applications at the same time. Use HP task

 

 

 

switcher to close applications that are not in

 

 

 

use.

 

 

 

 

 

 

HP Jornada does not turn

The display contrast and brightness are too

 

 

on or display appears to be

low. Use HP settings to adjust contrast and

 

 

off, even though power is

brightness for optimal viewing. (Refer to

 

 

on.

“Adjusting settings” in chapter 5.)

 

 

 

Use HP settings to choose Outdoor in very

 

 

 

bright light and Low Power in very dark

 

 

 

conditions. (Refer to “Adjusting settings” in

 

 

 

chapter 5.)

 

 

 

–or–

 

 

 

The device has been reset. After a reset, the

 

 

 

screen remains blank for approximately 3

 

 

 

seconds after pressing the On/Off button.