Chapter 9 Troubleshooting 101

 

 

 

Problem

Diagnosis/Remedy

 

 

 

 

Cannot reset the factory

Refer to “Resetting your HP Jornada” in this

 

default settings because

chapter. Note that all data in device memory

 

there is no backup battery.

will be erased.

 

 

 

 

Unable to locate files in

Files must be stored in the My Documents

 

CompactFlash memory in

folder on the CompactFlash card. Create the

 

applications.

My Documents folder using File Explorer,

 

 

and move files into this folder.

 

 

 

 

Data is lost.

HP Jornada has run out of power. Restore

 

 

data from a backup file on your desktop PC

 

 

or a CompactFlash card.

 

 

–or–

 

 

Factory default settings have been restored.

 

 

Restore data from a backup file on your

 

 

desktop PC or a CompactFlash card.

 

 

 

 

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This section offers troubleshooting help for connecting your HP Jornada to other computers. For problems communicating with your desktop PC, see ActiveSync Help.

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Make sure the network to which you are trying to connect supports Point-to- Point Protocol (PPP). Your ISP or network administrator can verify this.

Verify that the dialing location is correct. On the Start menu, tap Settings, and then tap Connections, Modem, Dialing to ensure the Location field reflects your current location.

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Make sure the modem is firmly seated and connected to your device and the telephone jack.

Disable Call waiting. On the Start menu, tap Settings, and then tap the Connections tab. Tap the Modem icon, and then on the Dialing tab, select the Disable call waiting check box and enter the disable code specified by your telephone company.