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Networked printer troubleshooting
If you cannot connect the printer to the network…
•• Get help from Wireless Printing Center: The HP Wireless Printing Center website (www.hp.com/go/wirelessprinting) is an online reference guide to setting up your home network and HP printer for wireless printing. On this website, you will find information that can help you prepare your wireless network, set up or reconfigure your printer, and troubleshoot your setup (including using the Windows Network Diagnostic Utility).
•• Confirm your printer’s wireless radio is on. From the printer’s control panel, touch the Wireless button, if it shows Wireless Off, touch Turn On.
•• Confirm that your printer is on your network. To do this:
1.From your printer’s control panel, touch the Wireless button.
2.Touch Settings, touch the down arrow button to scroll through options, and then touch Print Wireless Test Report.
3.The Wireless Test Report is automatically printed.
Note: Your computer might be connected to a Virtual Private Network (VPN). Temporarily disable the VPN before proceeding with the installation. Being connected to a VPN is like being on a different network; you will need to disconnect the VPN to access the product over the home network.
•• Security software might be causing problems. Security software installed on your computer is designed to protect your computer against threats that can come from outside your home network. A security software suite can contain different types of software such as an
Problems that you might see include:
A quick troubleshooting technique is to disable your firewall and check if the problem goes away. Here are some basic guidelines for using security software:
If you still cannot connect the printer to the network, go to www.hp.com/go/wirelessprinting, click Firewall Help, you can find more solutions there.
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