Finding Help & Support

CD-ROM, CD-RW, DVD-ROM, or DVD+RW/+R Drive

Symptom

Problem

Solution

CD-ROM, CD-RW, DVD-ROM, or DVD+RW/+R drive cannot read a disc or takes too long to start.

CD has been inserted

Reinsert the CD with the label facing up.

upside down.

 

 

 

The DVD-ROM drive takes

Wait at least 30 seconds to let the DVD-ROM drive

longer to start because it

determine the type of media being played. If the disc

has to determine the type of

still does not start, read the other solutions listed in this

media being played, such

topic.

as audio or video.

 

 

 

CD or DVD disc is dirty.

Clean the CD or DVD with a CD cleaning kit, available

 

from most computer stores.

7–6

Getting Started

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HP 6475CL, 6430NX, 6420NX, 6404US, 6401RSH, 6415CL, 6400NX, 6433US, 6435CL, 6450NX manual CD-ROM, CD-RW, DVD-ROM, or DVD+RW/+R Drive

6475CL, 6450NX, 6435CL, 6401RSH, 6485CL specifications

The HP 6470NX, 8000T-P8654M, 6400NX, 6420NX, and 6430NX are part of HP's diverse lineup of desktops designed for various uses, from home computing to business applications. These models offer a range of features, technologies, and characteristics suited to meet the needs of different users.

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