Finding Help & Support

Keyboard and Scroll Mouse (Continued)

Symptom

Problem

Solution

 

 

 

Cursor will not move using

The Num Lock key may

Press the Num Lock key. The Num Lock light should not

the arrow keys on the

be on.

be on if you want to use the arrow keys.

keypad.

 

 

 

 

 

Wireless keyboard does

Keyboard batteries are

Replace the two AA Alkaline batteries in the wireless

not work after installation

low or empty.

keyboard by following the instructions provided with

or is not detected.

 

the keyboard.

 

 

 

Wireless keyboard works

There is an ID conflict with

Change the ID channel by pressing the connect button

intermittently or not at all.

another wireless device.

on the wireless keyboard.

 

 

 

7–22

Getting Started

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HP 6420NX, 6430NX, 6404US, 6401RSH, 6415CL, 6400NX, 6433US, 6435CL, 6450NX, 6485CL Cursor will not move using Num Lock key may

6475CL, 6450NX, 6435CL, 6401RSH, 6485CL specifications

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