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Networked printing troubleshooting
English
Connection and security tips
Check for and resolve the following possible conditions:
•• Your computer might not be connected to your network. Make sure that the computer is connected to the same network to which the HP Photosmart is connected. If you are connected wirelessly, for example, it is possible that your computer or your printer is connected to a neighbor’s network by mistake.
•• Your computer might be connected to a Virtual Private Network (VPN). Temporarily disable the VPN before proceeding with the installation. Being connected to a VPN is like being on a different network; you need to disconnect the VPN to access the product over the home network.
•• Security software might be causing problems. Security software installed on your computer is designed to protect your computer against threats that can come from outside your home network. A security software suite can contain different types of software such as an antivirus, antispyware, firewall and child protection applications. Firewalls can block communication between devices connected on the home network and can cause problems when using devices like network printers and scanners.
Problems that you might see include:
A quick troubleshooting technique is to disable your firewall and check if the problem goes away. Here are some basic guidelines for using security software:
Find more information
Additional product information can be found in the electronic Help and Readme file.
Note: If you did not install the electronic Help with the HP Photosmart software, you can install the electronic Help from the software CD or the support website. To install Help from the HP Photosmart software CD, insert the CD, and then begin installing the software. To install Help from the support website, download the “Full Feature Software and Drivers” software from the HP support website at www.hp.com/support. In the screen showing recommended software, on Windows select
the HP Photosmart 7510 Series Help option and on Mac select HP Recommended Software.
Learn about printer use, features, troubleshooting, notices, environmental, regulatory, and support information from the electronic Help. The Readme file contains HP support contact information, operating system requirements, and the most recent updates to your product information.
The electronic Help must be installed to view the European Union Regulatory Notice statement and compliance information. From the electronic Help, click Technical information > Regulatory notices > European Union Regulatory Notice. The Declaration of Conformity for this product is available at the
following web address: www.hp.eu/certificates.
Windows | Mac |
To locate electronic Help after it has been installed: | To locate electronic Help after it has been installed: |
Click Start > All Programs > HP > HP Photosmart 7510 | Click Help > Mac Help. In the Help Viewer, choose your |
series > Help. | HP product help from the |
Find Readme | Find Readme |
Insert the software CD, open it on your desktop, double- | Insert the software CD, open it on your desktop, and then |
click the ReadMe.chm located at the | open the Readme folder to find the file. |
software CD, and then select ReadMe in your language. |
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