installation troubleshooting
2
english
Your HP Photosmart printer is designed to be reliable and easy to use. This chapter contains frequently asked questions about Windows PC installation. For detailed troubleshooting information about all aspects of your printer, including Macintosh installation and error messages, see the HP Photosmart Printer Help. For more information about viewing the printer help, see view the hp photosmart printer help on page 1.
Before contacting HP support, read this section for troubleshooting tips or go to the online support services at www.hp.com/support.
Note: In the presence of high electromagnetic fields, printed documents and photos may be slightly distorted.
Note: HP recommends using a USB cable of less than 10 feet (3 meters) in length to minimize injected noise due to potential high magnetic fields.
Problem | Possible cause | Solution | |
|
|
|
|
When I connected the printer to | You connected the printer to your | 1 | Disconnect the USB cable from |
my computer, the Found New | computer before inserting the HP |
| the printer and close the Found |
Hardware Wizard opened but did | Photosmart CD. |
| New Hardware Wizard. |
not recognize the printer. |
| 2 | Insert the HP Photosmart CD that |
|
|
| came with your printer. When |
|
|
| the Install Wizard appears, click |
|
|
| Cancel. |
|
| 3 | From the Start menu, click Run. |
|
| 4 | Click Browse and navigate to |
|
|
| your |
|
| 5 | Select the Uninstaller.bat file |
|
|
| and click Open. |
|
| 6 | Click OK to launch the |
|
|
| Uninstaller. |
|
| 7 | Click Continue to uninstall the |
|
|
| files created when you |
|
|
| connected the printer to your |
|
|
| computer. |
|
| 8 | Click Restart. When the |
|
|
| computer restarts, remove the |
|
|
| HP Photosmart CD and follow |
|
|
| the setup instructions in the HP |
|
|
| Photosmart Setup Guide that |
|
|
| came with your printer. |
|
|
|
|
reference guide | 11 |