support and specifications

place a call

Call HP support while you are near the computer and printer. Be prepared to provide the following information:

Printer model number (located on the front of the printer)

Printer serial number (located on the bottom of the printer)

Computer operating system

Version of printer driver:

Windows PC: To see the printer driver version, right-click the memory card icon in the Windows taskbar and select About.

Macintosh: To see the printer driver version, use the Print dialog box.

Messages displayed on the printer’s LCD screen or on the computer’s monitor

Answers to the following questions:

Has the situation you are calling about happened before? Can you recreate the situation?

Did you install any new hardware or software on your computer around the time that the situation occurred?

english

reference guide

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