chapter 2

 

Problem

Possible cause

Solution

 

 

 

 

 

During installation, the system

Your monitor’s display resolution is

1 Click Cancel in the system

english

requirements dialog box appears,

set below minimum system

requirements dialog box.

indicating that my computer

requirements. For more

2 Right-click the Desktop and

not meet the minimum system

requirements on page 18.

3 Click the Settings tab.

 

monitor’s display resolution does

information, see system

select Properties.

 

requirements.

 

4 Move the slider to the right until

 

 

 

the resolution is 800 x 600 or

 

 

 

higher.

 

 

 

5 Click Apply. A Monitor Settings

 

 

 

message appears.

 

 

 

6 Click Yes to accept the changes.

 

 

 

7 Reinstall the printer software.

 

 

 

 

 

The software did not install

There may be a conflict with your

Uninstall the printer software. To

 

correctly on my computer.

virus protection program.

do this, insert the HP Photosmart

 

OR

OR

CD into your computer, then follow

 

I need to reinstall the printer

There may be a conflict with

the instructions on your computer

 

software.

another software program.

screen. If the prompt to uninstall

 

(Continued on the following page)

 

does not appear, use the

 

 

 

instructions on page 11 to

 

 

 

uninstall the software.

 

 

 

Windows 98, ME, and XP

 

 

 

1 Pause or disable any active

 

 

 

virus protection programs or

 

 

 

other startup programs during

 

 

 

installation. Important: Restore

 

 

 

original settings once the install

 

 

 

is complete.

 

 

 

2 From the Start menu, click Run.

 

 

 

Type MSCONFIG in the run

 

 

 

command line and click OK.

 

 

 

The Configuration Utility

 

 

 

appears.

 

 

 

3 From the General tab, click

 

 

 

Selective Startup and deselect

 

 

 

the Load Startup Group Items

 

 

 

or Load Startup Items check

 

 

 

box.

 

 

 

4 Click OK and restart the

 

 

 

computer.

 

 

 

5 Insert the HP Photosmart printer

 

 

 

software CD that came with

 

 

 

your printer.

 

 

 

6 Once software installation is

 

 

 

complete, repeat step one.

 

 

 

7 When the Configuration Utility

 

 

 

appears, click Normal Startup.

 

 

 

8 Click OK and restart the

 

 

 

computer. When the computer

 

 

 

restarts, remove the HP

 

 

 

Photosmart CD and follow the

 

 

 

setup instructions in the HP

 

 

 

Photosmart Setup Guide that

 

 

 

came with your printer.

 

 

 

 

12

hp photosmart 7900 series