Unable to connect to the Internet.
Cause | Solution | |
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IP address is not configured properly. | Contact your ISP for the correct IP address. | |
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Cookies are corrupted. (A “cookie” is a small piece of | Windows 7: | |
information that a Web server can store temporarily with the | 1. | Select Start > Control Panel. |
Web browser. This is useful for having the browser | ||
remember some specific information that the Web server can | 2. | Click Internet Options. |
later retrieve.) | ||
| 3. | In the Browsing history section on the General tab, |
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| click the Delete button. |
| 4. | Select the Cookies check box and click the Delete |
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| button. |
| Windows 8: | |
| 1. | From the Start screen, type c, and then select Control |
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| Panel from the list of applications.. |
| 2. | Click Internet Options. |
| 3. | In the Browsing history section on the General tab, |
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| click the Delete button. |
| 4. | Select the Cookies check box and click the Delete |
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| button. |
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Cannot automatically launch Internet programs. |
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Cause | Solution | |
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You must log on to your ISP before some programs will start. | Log on to your ISP and launch the desired program. | |
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288 Chapter 10 Troubleshooting Without Diagnostics