Onkyo TX-NR717 En-87, Update Procedure, Troubleshooting, Errors during an update via network

Update Procedure

1 Press RECEIVER followed by HOME on the remote controller.

The Home menu appears on the TV screen.

2 Select “Firmware Update” and press ENTER. Note that the “Firmware Update” option will be grayed out for a short while after the AV receiver is turned on. Please wait until it becomes operable.

3 Select “Update via NET” and press ENTER.

Note that this option will not be available if there is no firmware file newer than the currently installed version.

4 Select “Update” and press ENTER. The update process will begin.

During the update process, the on-screen display may disappear depending on the updated program. When this occurs, you can still view the update progress on the AV receiver’s display. The on-screen display will reappear after the update is complete, and upon turning the AV receiver off and on again.

5 The message “Completed!” appears on the AV receiver’s display, indicating that the update has been completed.

6 Turn off the AV receiver using 8ON/STANDBY on the front panel.

Do not use 8RECEIVER on the remote controller. Once turned off, the AV receiver will automatically turn on again.

Congratulations! You now have the latest firmware installed on your Onkyo AV receiver.

Troubleshooting

Case 1:

If an error occurs, “Error!! *-**” is displayed on the AV receiver’s display. (Alpha-numeric characters on the front display are denoted by asterisks.) Refer to the following table and take appropriate action.

■Errors during an update via network

Error Code	Description
*-10,*-20	The Ethernet cable was not detected.
	Reconnect the cable properly.
*-11,*-13,*-21,	Internet connection error.
*-28	Check the following items:
	• Make sure the IP address, subnet mask,
	gateway address, and DNS server are
	configured properly.
	• Make sure the router is turned on.
	• Make sure the AV receiver and the router are
	connected with an Ethernet cable.
	• Make sure your router is configured properly.
	See the instruction manual of the router.
	• If your network allows only one client
	connection and there is any other device
	already connected, the AV receiver will not be
	able to access the network. Consult your
	Internet Service Provider (ISP).
	• If your modem does not function as a router,
	you will need a router. Depending on your
	network, you may need to configure the proxy
	server if necessary. See the document
	provided by your ISP. If you are still unable to
	access the Internet, the DNS or proxy server
	may be temporarily down. Contact your ISP.
Others	Retry the update procedure from the beginning.
	If the error persists, please contact Onkyo
	Support (➔ page 89) and provide the error
	code.

Appendix

Case 2:

If an error occurs during the update process, disconnect then reconnect the AC power cord and try again.

Case 3:

If you do not have an Internet connection to the network, please contact Onkyo Support (➔ page 89).

En-87