Table 6-1Control-panel messages (continued)

Control panel message

Description

Recommended action

 

 

 

Network connection required for digital

A digital-sending feature has been

Verify the network connection. Contact the

sending. Contact administrator.

configured, but a network connection is not

network administrator.

 

detected.

 

 

 

 

Novell Login Required

Novell authentication has been enabled for

Enter Novell network credentials to access

 

this destination.

the copy and fax features.

 

 

 

Password or name is incorrect. Please

The user name or password was typed

Retype the user name and password.

enter correct login.

incorrectly.

 

 

 

 

Scan failure Press Start to rescan

The scan was unsuccessful and the

If necessary, reposition the document to

 

document needs to be rescanned.

rescan it, and then press Start.

 

 

 

SMTP gateway not responding

The SMTP gateway has exceeded a time out

Verify the e-mail server address. See Solve

 

value.

e-mail problems on page 77. Contact the

 

 

network administrator.

 

 

 

The folder you have entered is not a valid

The folder name was entered incorrectly, or

Re-enter the folder name correctly, or add the

folder.

the folder does not exist.

folder.

 

 

 

Unable to connect

A network connection is not detected.

Verify the network connection. Contact the

 

 

network administrator.

 

 

 

Unable to send

A network connection is not detected.

Verify the network connection. Contact the

 

 

network administrator.

 

 

 

Unable to send fax. Please check fax

The device is unable to send a fax job.

Contact the network administrator.

configuration.

 

 

 

 

 

User name or password is incorrect.

The user name or password was typed

Retype the user name and password.

Please re-enter.

incorrectly.

 

 

 

 

74 Chapter 6 Problem solving

ENWW