HP D3L12AW#ABA, A7V-M instruction

●Help desk and problem resolution

◦Management of help desk tickets

◦Remote troubleshooting

◦Remote problem resolution

◦Client disaster recovery

●Software and operations management

◦Ongoing client management

◦HP system software deployment

◦Application self-healing (the ability to identify and repair certain application problems)

Altiris Solutions software provides easy-to-use software distribution capabilities. HP Client Manager for Altiris enables communication with the Altiris Solutions software, which can be used to complete new hardware deployment or personality migration to a new operating system using easy-to-follow wizards. HP Client Manager for Altiris is available for download from the HP Web site.

When Altiris Solutions software is used in conjunction with HP System Software Manager or HP Client Manager for Altiris, administrators can also update the system BIOS and device driver software from a central console.

Using Client Management Solutions 161

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HP D3L12AW#ABA, A7V-M manual

Contents

HP ProBook User Guide Product notice Safety warning notice Iv Safety warning notice Table of contents Pointing devices and keyboard Power management Drives External media cards 165 TouchPad FeaturesIdentifying hardware Top components Features Lights Features Buttons and fingerprint reader Control Panel Performance and Maintenance Control Panel Performance and Maintenance Power Options Features Fn key Keys Front components Right-side components Features Left-side components Component Description Rear components Bottom components Display components Wireless antennas select models only Component Description Additional hardware components Identifying the labelsPage Using wireless devices select models only Wireless, modem, and local area network Identifying wireless and network icons Using the wireless controlsUsing the wireless button Select Start All Programs HP HP Connection Manager Using Wireless Assistant software select models onlyUsing HP Connection Manager select models only Using operating system controls Using a Wlan device select models only Setting up a WlanProtecting your Wlan Close your network Use a wireless transmitter with built-in securityUse wireless encryption Work behind a firewall Connecting to a Wlan Roaming to another networkSelect Start Connect To Inserting a SIM Using HP Mobile Broadband select models only Removing a SIM Page Bluetooth and Internet Connection Sharing ICS Using a Bluetooth wireless device Troubleshooting wireless connection problems Cannot create a Wlan connectionSelect Properties Hardware Device Manager Network Adapters Click the Wireless Networks tab Cannot connect to a preferred networkCurrent network security codes are unavailable Wlan connection is very weak Cannot connect to the wireless router Connecting a modem cable Using the modem select models only Viewing the current location selection Selecting a location setting Adding new locations when traveling Set the modem to ignore dial tones Solving travel connection problemsCheck the telephone line type Check for pulse or tone dialing Clear the check box for Wait for dial tone before dialing Connecting to a local area network LAN Using pointing devices Using the keyboardPointing devices and keyboard Function Hotkey Displaying system information Initiating Standby Switching the screen image Displaying Power Assistant Increasing screen brightness Decreasing screen brightness Using HP QuickLook Using keypadsUsing the embedded numeric keypad Using the integrated numeric keypad Switching key functions on the embedded numeric keypadEnabling and disabling the embedded numeric keypad Using an optional external numeric keypad Cleaning the TouchPad and keyboard Multimedia features Adjusting the volumeMultimedia Multimedia software Installing multimedia software from a disc Accessing your preinstalled multimedia software Connecting external audio devices AudioChecking your audio functions Page Video Connecting an external monitor or projectorUsing the external monitor port Using the DisplayPortPage Using optical discs CDs, DVDs, and BDs Optical drive select models onlyIdentifying the optical drive Selecting the right disc CDs, DVDs, and BDs Blu-ray Discs BDs Playing a CD, DVD, or BD Configuring AutoPlay Changing DVD region settingsObserving the copyright warning Copying a CD, DVD, or BD Creating burning a CD, DVD, or BDSelect Start All Programs Roxio Creator Business Removing an optical disc CD, DVD, or BD Troubleshooting Computer does not detect the optical drive Click Start My Computer Disc does not playDisc does not play automatically Set Color quality to Medium 16 bit Device driver must be reinstalled Movie stops, skips, or plays erraticallyMovie is not visible on an external display Obtaining Microsoft device drivers Select Start All Programs HP HP Update Webcam select models only Adjusting webcam properties Capturing business card images Page Initiating and exiting Standby Power managementSetting power options Using power-saving states Using the Power Meter Initiating and exiting HibernationSelect Start Turn Off Computer Clear the Always show icon on the taskbar check box Using power schemesSelecting a different power scheme Viewing the current scheme Customizing power schemes Setting password protection upon exiting Standby Select Start All Programs HP HP Power Assistant Using Power Assistant select models onlyUsing external AC power Starting Power Assistant Connecting the AC adapter Using battery power Inserting or removing the battery Displaying the remaining battery charge Charging a battery Maximizing battery discharge time Managing low battery levelsIdentifying low battery levels Page Calibrating a battery Resolving a low battery levelFully charge the battery Discharge the battery Disable Hibernation and Standby Reenable Hibernation and Standby Conserving battery powerStoring a battery Fully recharge the battery Replacing the battery Disposing of a used battery Testing an AC adapter Shutting down the computerSelect Start Turn Off Computer Turn Off Identifying installed drives DrivesHandling drives Page Using Disk Defragmenter Using Disk CleanupImproving hard drive performance Using HP 3D DriveGuard Using HP 3D DriveGuard softwareIdentifying HP 3D DriveGuard status Page Replacing a hard drive in the hard drive bay Page Page Replacing a drive in the upgrade bay Removing the protective insertReplacing a hard drive Page Page Replacing an optical drive Page Page Using a USB device Connecting a USB deviceExternal devices Stopping and removing a USB device Using USB legacy support Using a 1394 device Connecting a 1394 deviceStopping and removing a 1394 device Page Using a serial device select models only Using optional external devices Using external drives Using a docking device Using Media Card Reader cards External media cardsInserting a digital card Stopping and removing a digital card Using ExpressCards select models only Configuring an ExpressCardInserting an ExpressCard Stopping and removing an ExpressCard External media cards Using Smart Cards select models only Inserting a smart cardRemoving a smart card Memory modules Page Page Page Upgrading a memory module in the primary memory module slot Page Page Page Increasing the hard drive space for the Hibernation file Protecting the computer Security Using passwords Setting passwords in WindowsSetting passwords in Computer Setup Bios administrator password Managing a Bios administrator password Page Entering a Bios administrator password Using Computer Setup DriveLock Setting a DriveLock password Entering a DriveLock password Changing a DriveLock password Using Computer Setup Auto DriveLock Entering an Automatic DriveLock passwordRemoving DriveLock protection Removing Automatic DriveLock protection Using Computer Setup security features Viewing Computer Setup System InformationSecuring system devices Using Computer Setup System IDs Using antivirus software Using firewall software Installing critical security updates Using HP ProtectTools Security Manager select models only Installing a security cable Updating software Software Updates Determining the Bios version Updating the Bios Downloading a Bios update Click Download Updating programs and drivers Backup and recovery Backing up your information Click Start All Programs Accessories System Tools Backup Performing a recovery Recovering your informationRecovering the operating system and programs Navigating and selecting in Computer Setup Computer SetupStarting Computer Setup Using Computer Setup Restoring factory settings in Computer Setup Computer Setup menus Security menu File menu System Configuration menu Enable/disable CD-ROM boot disabled by default Enable/disable Wake on USB enabled by default MultiBay devices and ExpressCard devices on About the boot device order MultiBoot MultiBoot Enabling boot devices in Computer Setup Considering boot order changes Choosing MultiBoot preferences Setting a new boot order in Computer SetupDynamically choosing a boot device using the F9 prompt Entering MultiBoot Express preferences Setting a MultiBoot Express prompt Using Client Management Solutions Configuring and deploying a software imageManagement and Printing HP Client Manager for Altiris select models only Managing and updating softwarePage HP CCM Client Configuration Manager select models only HP SSM System Software Manager Using the HP Universal Print Driver select models only Index Symbols/Numerics DVD-ROM Jacks USB