A movie stops, skips, or plays erratically
●Check to be sure the disc is not scratched or damaged.
●Clean the disc.
●Conserve system resources by trying the following suggestions:
◦Log off the Internet.
◦Change the color properties of the desktop:
1.
2.Set Color quality to Medium (16 bit), if this setting is not already selected.
◦Disconnect external devices, such as a printer, scanner, camera, or handheld device.
A movie is not visible on an external display
1.If both the computer display and an external display are turned on, press fn+f4 one or more times to switch between the 2 displays.
2.Configure the monitor settings to make the external display primary:
a.
b.Specify a primary display and a secondary display.
NOTE: When using both displays, the DVD image will not appear on any display designated as the secondary display.
To get information about a multimedia question not covered in this guide, select Start > Help and Support.
The process of burning a disc does not begin, or it stops before completion
●Be sure that all other programs are closed.
●Turn off Standby and Hibernation.
●Be sure that you are using the right kind of disc for your drive. See your user guides for more information about disc types.
●Be sure that the disc is inserted properly.
●Select a slower write speed and try again.
●If you are copying a disc, save the information on the source disc to your hard drive before trying to burn the contents to a new disc, and then burn from your hard drive.
●Reinstall the
A device driver must be reinstalled
Obtaining the latest HP device drivers
Follow either of the following procedures to obtain HP device drivers.
Optical drive (select models only) 65
