Troubleshooting and support

2 Troubleshooting and support

This chapter contains troubleshooting information for the HP All-in-One. Specific information is provided for installation and configuration issues, and some operational topics. For more troubleshooting information, see the onscreen Help that came with your software.

This chapter also provides warranty and support information. For support contact information, see the inside back cover of this guide.

Many issues are caused when the HP All-in-One is connected to the computer using a USB cable before the HP All-in-One software is installed on the computer. If you connected the HP All-in-One to your computer before the software installation screen prompts you to do so, you must follow these steps:

Troubleshooting common setup issues

1.Disconnect the USB cable from the computer.

2.Uninstall the software (if you have already installed it).

3.Restart your computer.

4.Turn off the HP All-in-One, wait one minute, then restart it.

5.Reinstall the HP All-in-One software.

Caution Do not connect the USB cable to the computer until prompted by the software installation screen.

Uninstall and reinstall the software

If your installation is incomplete, or if you connected the USB cable to the computer before prompted by the software installation screen, you might need to uninstall and then reinstall the software. Do not simply delete the HP All-in-One application files from your computer. Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the HP All- in-One.

To uninstall from a Windows computer and then reinstall

1.On the Windows taskbar, click Start, Settings, Control Panel.

2.Double-clickAdd/Remove Programs.

3.Select the HP All-in-One, and then click Change/Remove. Follow the onscreen instructions.

4.Disconnect the HP All-in-One from your computer.

5.Restart your computer.

Note It is important that you disconnect the HP All-in-One before restarting your computer. Do not connect the HP All-in-One to your computer until after you have reinstalled the software.

6.Insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive and then start the Setup program.

7.Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP All-in-One.

When the software installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray.

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HP Photosmart C5100 All-in-One series

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HP C5180, C5140, C5150 manual Uninstall and reinstall the software, Troubleshooting common setup issues

C5180, C5150, C5140 specifications

The HP C5140, C5150, and C5180 are multifunction printers designed to cater to both home and office environments. These models are part of HP's all-in-one series, providing printing, scanning, and copying functionalities in a compact design.

The HP C5140 is known for its straightforward features, offering users a reliable solution for everyday printing needs. It utilizes HP's Thermal Inkjet technology, ensuring vibrant print quality with sharp text and vivid colors. The printer accommodates various paper sizes and types, making it versatile for different printing tasks. Additionally, the C5140 supports borderless printing, which is particularly beneficial for creating photo prints that extend to the edge of the paper, enhancing its appeal for photography enthusiasts.

Stepping up, the HP C5150 offers additional features, including enhanced speed and print resolution. Users can print documents at a rate of up to 30 pages per minute for black and white and 24 pages for color, which is ideal for busy home offices. The C5150 also incorporates a built-in memory for easier handling of printing jobs, ensuring a smooth workflow. The model supports direct photo printing from PictBridge-enabled cameras, eliminating the need for a computer and allowing for instant photo prints.

The HP C5180 takes things further with its all-around capabilities. This model features a high-resolution scanner that can handle both flat and high-volume document scanning with automatic document feeding. With a scanning resolution of up to 4800 x 1200 dpi, users can achieve professional-grade scans, making it a favorite for users who require quality digital archiving of photos and documents. The C5180 also enhances convenience with its LCD display, which allows for easy navigation through its features and settings.

All three models utilize HP's Instant Ink program, which helps users maintain their ink supplies efficiently by ordering cartridges automatically when running low. They also support USB connectivity and can be integrated into home networks for shared access.

In summary, the HP C5140, C5150, and C5180 offer a range of features suitable for various printing tasks. With their reliable inkjet technology, user-friendly designs, and additional functionalities, they cater to diverse user needs, making them valuable assets in any home or small office setup.