Manuals / HP / Computer Equipment / All in One Printer

HP C5180, C5140, C5150 manual Additional warranty options, After the phone support period

Models: C5180 C5150 C5140

1 45

Download 45 pages 59.26 Kb

Page 37

Troubleshooting and support

Chapter 2

–Did you add any new hardware or software to your computer at about the time that this situation began?

–Did anything else occur prior to this situation (such as a thunderstorm, HP All-in-One was moved, etc.)?

After the phone support period

After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for your country/region to learn more about support options.

Additional warranty options

Extended service plans are available for the HP All-in-One at additional costs. Go

to www.hp.com/support, select your country/region and language, then explore the services and warranty area for information about the extended service plans.

34	HP Photosmart C5100 All-in-One series

Image 37

HP C5180, C5140, C5150 manual Additional warranty options, After the phone support period

Contents

HP Photosmart C5100 All-in-One series Basics Guide Hewlett-Packard Company notices Contents Print photos HP All-in-One at a glancePrint from your computer CopyLabel Description Label Name and Description Control panel featuresUse the HP Photosmart software Find more information Access the onscreen HelpWhat you need for a wired network Finish setting up networkingConnect the HP All-in-One to the network Install the software for a network connectionTo connect the HP All-in-One to the network To install the Mac HP All-in-One software To install the Windows HP All-in-One softwareTo load an original on the glass Load originals and load paperTo load full-size paper HP All-in-One overview Make a copy Avoid paper jamsTo load 10 x 15 cm 4 x 6 inch photo paper in the photo tray To make a copy from the control panel Scan an imageTo save a scan to a memory card To scan a photo and reprint itTo scan to a computer Print OptionsTo print one or more 10 x 15 cm 4 x 6 inch photos Print 10 x 15 cm 4 x 6 inch photosPrint from a software application To print from a software application Mac To print from a software application WindowsTo replace the ink cartridges Replace the ink cartridgesHP All-in-One overview To clean the glass Clean the HP All-in-OneTo clean the lid backing Clean the exterior Troubleshooting common setup issues Uninstall and reinstall the softwareTo uninstall from a Windows computer and then reinstall To uninstall from a Mac and then reinstall Hardware setup troubleshootingHP All-in-One will not turn on To set your language and country/region Display shows the wrong languageWrong measurements are showing in menus on the display Network troubleshootingPrinter not Found screen appears during installation Received a System Requirements Error No TCP/IPComputer is unable to discover the HP All-in-One To check your LAN card WindowsTo make sure your network connection is active Ink cartridge messages Clear paper jamsTo clear a paper jam from the rear door Ink cartridge problem Calibration errorCannot print Ink cartridges are expired Ink cartridges are emptyInk expiration near Non-HP inkTo clear the print head assembly Print head assembly is stalledOriginal HP ink depleted Print head failureReplace ink cartridges soon Wrong ink cartridges installedSupport process If you have a problem, follow these stepsHP support by phone Phone support period Placing a callAfter the phone support period Additional warranty optionsPrint specifications Paper specificationsSystem requirements Paper tray capacitiesScan specifications Copy specificationsPhysical specifications Power specificationsRegulatory notices Ink cartridge warranty informationRegulatory model identification number Warranty Index HP Photosmart C5100 All-in-One series 61 56 45