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HP CQ40-150TU, CQ40-300, CQ40-152XX, CQ40-151XX, CQ40-200, CQ40-201XX, CQ40-148TU manual Troubleshooting

Models: CQ45-222TX CQ45-209TX CQ45-117TX CQ45-113TX CQ45-105TX CQ40-115TU CQ45-127TX CQ45-132TX CQ45-110TU CQ45-210TX CQ45-114AU CQ45-105TU CQ40-125AU CQ40-147TU CQ40-112TU CQ40-116AX

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6 Troubleshooting

The following sections describe several common issues and resolutions.

24 Chapter 6 Troubleshooting

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HP CQ40-150TU, CQ40-300, CQ40-152XX Troubleshooting, The following sections describe several common issues and resolutions

Contents

Drives User GuideCopyright 2008 Hewlett-Packard Development Company, L.P Product notice iv Product notice 4 Using HP ProtectSmart Hard Drive Protection select models only Table of contents2 Using an optical drive 6 TroubleshootingObtaining the latest Windows device drivers A device driver must be reinstalledObtaining the latest HP device drivers Index1 Handling drives 2 Using an optical drive Identifying the installed optical drive Select Start ComputerWrite to CD-RW Using optical discsOptical drive type Write to DVD±RW/RCD-RW discs Selecting the right discCD-R discs DVD±R discsBlu-ray Disc Playing a CD or DVD Configuring AutoPlay 1. Select Start Control Panel Play CDs or other media automaticallyChanging DVD region settings 1. Select Start Computer System propertiesObserving the copyright warning 1. Select Start All Programs CyberLink DVD Suites Power2Go Copying a CD or DVDCreating or “burning” a CD or DVD Removing an optical disc CD or DVD Removing the optical drive 10. Replace the security screw 11. Reconnect external power and external devices9. Insert the protective insert into the optical drive bay 12. Turn on the computer3 Improving hard drive performance Using Disk DefragmenterUsing Disk Cleanup 2. Click Defragment now4 Using HP ProtectSmart Hard Drive Protection select models only Identifying HP ProtectSmart Hard Drive Protection status 2. On the Icon in System Tray row, click ShowUsing HP ProtectSmart Hard Drive Protection software 5 Replacing the hard drive To install a hard drive 9. Remove the 3 hard drive screws1. Insert the hard drive into the hard drive bay 5. Close the cover 2. Slide the hard drive to the right until it snaps into place3. Replace the 3 hard drive screws 22 Chapter 5 Replacing the hard drive6. Tighten the hard drive cover screws 6 Troubleshooting The following sections describe several common issues and resolutions24 Chapter 6 Troubleshooting The optical disc tray does not open for removal of a CD or DVD The computer does not detect the optical drive A disc does not play A disc does not play automatically Page A DVD playing in Windows Media Player produces no sound or display 30 Chapter 6 TroubleshootingA device driver must be reinstalled 1. Select Start All Programs HP HP UpdateObtaining the latest HP device drivers 2. Click Security & Updates Obtaining the latest Windows device driversIndex M maintenanceS software