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HP CQ40-139TU A DVD playing in Windows Media Player produces no sound or display, Troubleshooting

Models: CQ45-222TX CQ45-209TX CQ45-117TX CQ45-113TX CQ45-105TX CQ40-115TU CQ45-127TX CQ45-132TX CQ45-110TU CQ45-210TX CQ45-114AU CQ45-105TU CQ40-125AU CQ40-147TU CQ40-112TU CQ40-116AX

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A DVD playing in Windows Media Player produces no sound or display

Use QuickPlay or DVDPlay to play a DVD. QuickPlay and DVDPlay are installed on the computer, and are also available from the HP Web site at http://www.hp.com.

30 Chapter 6 Troubleshooting

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HP CQ40-139TU, CQ40-300, CQ40-152XX A DVD playing in Windows Media Player produces no sound or display, Troubleshooting

Contents

Drives User GuideCopyright 2008 Hewlett-Packard Development Company, L.P Product notice iv Product notice Table of contents 2 Using an optical drive4 Using HP ProtectSmart Hard Drive Protection select models only 6 TroubleshootingA device driver must be reinstalled Obtaining the latest HP device driversObtaining the latest Windows device drivers Index1 Handling drives 2 Using an optical drive Identifying the installed optical drive Select Start ComputerUsing optical discs Optical drive typeWrite to CD-RW Write to DVD±RW/RSelecting the right disc CD-R discsCD-RW discs DVD±R discsBlu-ray Disc Playing a CD or DVD Configuring AutoPlay 1. Select Start Control Panel Play CDs or other media automaticallyChanging DVD region settings 1. Select Start Computer System propertiesObserving the copyright warning 1. Select Start All Programs CyberLink DVD Suites Power2Go Copying a CD or DVDCreating or “burning” a CD or DVD Removing an optical disc CD or DVD Removing the optical drive 11. Reconnect external power and external devices 9. Insert the protective insert into the optical drive bay10. Replace the security screw 12. Turn on the computerUsing Disk Defragmenter Using Disk Cleanup3 Improving hard drive performance 2. Click Defragment now4 Using HP ProtectSmart Hard Drive Protection select models only Identifying HP ProtectSmart Hard Drive Protection status 2. On the Icon in System Tray row, click ShowUsing HP ProtectSmart Hard Drive Protection software 5 Replacing the hard drive To install a hard drive 9. Remove the 3 hard drive screws1. Insert the hard drive into the hard drive bay 2. Slide the hard drive to the right until it snaps into place 3. Replace the 3 hard drive screws5. Close the cover 22 Chapter 5 Replacing the hard drive6. Tighten the hard drive cover screws 6 Troubleshooting The following sections describe several common issues and resolutions24 Chapter 6 Troubleshooting The optical disc tray does not open for removal of a CD or DVD The computer does not detect the optical drive A disc does not play A disc does not play automatically Page A DVD playing in Windows Media Player produces no sound or display 30 Chapter 6 TroubleshootingA device driver must be reinstalled 1. Select Start All Programs HP HP UpdateObtaining the latest HP device drivers 2. Click Security & Updates Obtaining the latest Windows device driversIndex M maintenanceS software