Manuals / HP / Computer Equipment / Laptop

HP CQ40-143TU, CQ40-300, CQ40-152XX, CQ40-151XX manual The computer does not detect the optical drive

Models: CQ45-222TX CQ45-209TX CQ45-117TX CQ45-113TX CQ45-105TX CQ40-115TU CQ45-127TX CQ45-132TX CQ45-110TU CQ45-210TX CQ45-114AU CQ45-105TU CQ40-125AU CQ40-147TU CQ40-112TU CQ40-116AX

1 40

Download 40 pages 7.49 Kb

Page 32

The computer does not detect the optical drive

If Windows does not detect an installed device, the device driver software may be missing or corrupted. If you suspect that the DVD/CD-ROM drive is not being detected, verify that the optical drive is listed in the Device Manager utility.

1.Remove any discs from the optical drive.

2.Click Start and type device manager in the Start Search box. As you type, search results are listed in the pane above the box.

3.In the results pane, click Device Manager. If prompted by User Account Control, click Continue.

4.In the Device Manager window, click the plus sign (+) next to DVD/CD-ROM drives, unless a minus sign (-) is already showing. Look for an optical drive listing.

If the drive is not listed, install (or reinstall) the device driver as instructed in “A device driver must be reinstalled” found later in this section.

26 Chapter 6 Troubleshooting

Image 32

HP CQ40-143TU, CQ40-300, CQ40-152XX, CQ40-151XX, CQ40-200, CQ40-201XX, CQ45-120 The computer does not detect the optical drive

Contents

Drives User GuideCopyright 2008 Hewlett-Packard Development Company, L.P Product notice iv Product notice Table of contents 2 Using an optical drive4 Using HP ProtectSmart Hard Drive Protection select models only 6 TroubleshootingA device driver must be reinstalled Obtaining the latest HP device driversObtaining the latest Windows device drivers Index1 Handling drives 2 Using an optical drive Identifying the installed optical drive Select Start ComputerUsing optical discs Optical drive typeWrite to CD-RW Write to DVD±RW/RSelecting the right disc CD-R discsCD-RW discs DVD±R discsBlu-ray Disc Playing a CD or DVD Configuring AutoPlay 1. Select Start Control Panel Play CDs or other media automaticallyChanging DVD region settings 1. Select Start Computer System propertiesObserving the copyright warning 1. Select Start All Programs CyberLink DVD Suites Power2Go Copying a CD or DVDCreating or “burning” a CD or DVD Removing an optical disc CD or DVD Removing the optical drive 11. Reconnect external power and external devices 9. Insert the protective insert into the optical drive bay10. Replace the security screw 12. Turn on the computerUsing Disk Defragmenter Using Disk Cleanup3 Improving hard drive performance 2. Click Defragment now4 Using HP ProtectSmart Hard Drive Protection select models only Identifying HP ProtectSmart Hard Drive Protection status 2. On the Icon in System Tray row, click ShowUsing HP ProtectSmart Hard Drive Protection software 5 Replacing the hard drive 1. Insert the hard drive into the hard drive bay To install a hard drive9. Remove the 3 hard drive screws 2. Slide the hard drive to the right until it snaps into place 3. Replace the 3 hard drive screws5. Close the cover 22 Chapter 5 Replacing the hard drive6. Tighten the hard drive cover screws 24 Chapter 6 Troubleshooting 6 TroubleshootingThe following sections describe several common issues and resolutions The optical disc tray does not open for removal of a CD or DVD The computer does not detect the optical drive A disc does not play A disc does not play automatically Page A DVD playing in Windows Media Player produces no sound or display 30 Chapter 6 TroubleshootingObtaining the latest HP device drivers A device driver must be reinstalled1. Select Start All Programs HP HP Update 2. Click Security & Updates Obtaining the latest Windows device driversS software IndexM maintenance